Field Service Technician – Nuclear Instrumentation

Mirion Technologies, Inc.; Vaughan; On-site; CAD 60,000 - 90,000; Full time

Job summary

Mirion Technologies, Inc. is seeking a Field Support Specialist to deliver on-site service, maintenance and training across Canada, including the Concord factory.

You will troubleshoot, repair, install and train users on radiation monitoring equipment, providing front-line support by phone or email as required. The role involves hands-on field work, collaboration with engineering and project teams, and building strong customer relationships while documenting issues and contributing to product

Qualifications

• Minimum 1 to 3 years of experience servicing in a highly technical environment or related industry.
• College/Post-Secondary Degree in Electronics, Nuclear Engineering or equivalent.
• Must have technical acumen preferably in Electronics, Mechanical or Science/Physics background.
• Ability to conduct presentations.
• Exceptional oral and written communication skills to communicate effectively with all levels within the organization and with external stakeholders.
• Good listening skills.

Responsibilities

• Perform hands-on equipment troubleshooting and repair in the field and in the Concord factory, as applicable.
• Provide customer support in the installation, modification, training, consulting and repair of complex computer based nuclear research instrumentation.
• Provide engineering and consulting support for nuclear power plants, laboratories, educational and government agency customers.
• Training the end user on the basics of operation and routine maintenance.
• Provide customer with information on the theory of operation, design and disassembly, as well as handling common and complex diagnoses and troubleshooting of the various products.
• Conduct training presentations, product demonstrations, and hands-on instruction.
• Maintain good customer relations and customer satisfaction by serving as the company liaison on administrative and technical matters for assigned projects.
• Complete and maintain detailed records of all technical problems using the company's database.
• Support the product improvement lifecycle with objective evidence of product performance in the field.
• Responsible for regional business development efforts in coordination with other team members to secure new support contracts and other growth opportunities.
• Create, maintain and update technical literature on the platform.
• Support internal departments as requested within the service function.
• Perform other duties as assigned.
• Work as an Internal Service Tech for the site products.
• Handle direct customer questions which fall under the normal scope of the Service Tech role.
• Handle Internal service questions via telephone & emails: From Customer Care Team From Reps From other Service Techs From other Business Units
• Participate in technical requirement reviews for site orders.
• Work with Project Management & Engineering with regards to technical issues.
• Take on inquiries that go to Manufacturing Engineering & Engineering departments – service requirements/questions.
• Responsible for the field installation instructions such as Upgrades to RTM860 and other monitors.
• Write service bulletins with guidance from Engineering or Production.
• Perform other duties as assigned.

Skills

Field service

Troubleshooting

Communication

Time management

Presentation

Team player

SAP

Windows Office

Education

College/Post-Secondary Degree in Electronics or Nuclear Engineering

Tools

Autodesk tools

Mirion software

Job description

Mirion Technologies, Inc. is seeking a Field Support Specialist to deliver on-site service, maintenance and training across Canada, including the Concord factory.

You will troubleshoot, repair, install and train users on radiation monitoring equipment, providing front-line support by phone or email as required. The role involves hands-on field work, collaboration with engineering and project teams, and building strong customer relationships while documenting issues and contributing to product