Field Service Engineer Toronto - Nuclear Medicine

Coberon Chronos; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Coberon Chronos is seeking a Field Service Engineer to work in Toronto, specializing in medical imaging technology. The role involves providing on-site and remote technical support, executing system installations, and maintaining customer satisfaction.

The ideal candidate has a B.Sc. in Biomedical or Electrical Engineering, a minimum of 3 years of relevant experience, and strong troubleshooting skills, particularly with CT and PET equipment.

Travel will be required to support customer locations.

Qualifications

• Minimum of 3 years experience servicing and installing medical imaging equipment, preferably in Nuclear Medicine.
• Significant skills in troubleshooting computers, software, and electromechanical assemblies.
• Strong sense of customer service with excellent interpersonal skills.

Responsibilities

• Provide on-site and remote support for hardware and software issues.
• Execute new system installations and preventive maintenance.
• Act as primary point of contact for customer concerns.

Skills

Biomedical Engineering

Electrical Engineering

Medical Imaging Equipment Service

Technical Troubleshooting

Customer Service Skills

Education

B.Sc. in Biomedical Engineering or Electrical Engineering

Tools

CT equipment

PET equipment

Job description

Field Service Engineer

Territory: Toronto

Company Overview

Our client is a global medical technology leader specializing in the development, manufacturing, and service of state-of-the-art Nuclear Medicine imaging systems. They are driving the industry’s transformation from analog to digital detection technology, enabling healthcare providers to deliver superior diagnostic services at a lower cost. As pioneers in digital SPECT and SPECT/CT imaging, the company utilizes advanced detector materials and proprietary hardware to provide high-speed, low-dose imaging with best-in-class image quality.

Experience, Knowledge, and Skills

• Education: B.Sc. in Biomedical Engineering, Electrical Engineering, or equivalent technical education preferred.

• Medical Imaging Expertise: Minimum of 3 years of experience servicing and installing medical imaging equipment (CT or PET experience required; Nuclear Medicine equipment experience is highly preferred).

• Technical Proficiency: Significant skills in troubleshooting computers, software installations/upgrades, and complex electromechanical assemblies.

• Industrial Experience: Proven track record in servicing and troubleshooting sophisticated industrial or medical hardware.

• Soft Skills: Strong sense of customer service with excellent interpersonal and rapport-building skills.

• Operational Mindset: Ability to work independently, take personal ownership of the customer experience, and make decisive decisions regarding resource escalation.

• Travel: Willingness to travel to support other locations

Position Responsibilities

• Technical Support: Provide expert on-site and remote support for break-fix issues involving hardware, software, IT networking, and clinical applications.

• Lifecycle Maintenance: Execute new system installations, complex field upgrades, and scheduled preventive maintenance across the digital imaging product portfolio.

• Customer Advocacy: Act as the primary point of contact for customer concerns, ensuring timely problem resolution and maintaining direct follow-up until issues are fully resolved.

• Product Improvement: Provide critical feedback to the Director of Service and Engineering teams to enhance product reliability, operability, and global serviceability.

• New Product Introduction: Support the launch of new technologies and "first-of-kind" installations in the field.

• Cross-functional Collaboration: Work alongside Sales and Applications teams to resolve satisfaction issues and implement solutions that drive regional revenue.

• Operational Reporting: Provide regular status reports to internal and external support teams and maintain accurate service documentation.

• Process Optimization: Improve service productivity by identifying deficiencies and recommending enhancements for tools, training, and workflows.