Field Service Technician II

Moneris Solutions; Edmonton; On-site; CAD 40,000 - 47,000; Full time

Benefits offered by this job

Bonuses & benefits

RRSP matching

Learning programs

Well-being program

Year-end closure & PTO

Company equipment

24/7 support

Job summary

Moneris is seeking a Field Technician based in Edmonton to install, test, troubleshoot, repair and replace electronic devices at merchant sites. You will work onsite, maintain strong merchant relations and support the operations team to deliver an outstanding customer experience.

Reporting to the Team Lead, Field Operations, you will cover diverse electronics and POS terminals, with a focus on safety and efficiency in a dynamic field environment.

Qualifications

• Post-secondary certificate in electronics, information technology or related field.
• Valid provincial driver’s license.
• Minimum 2 years’ experience in a technical, client-facing role.
• Experience testing and solving issues related to computing, networking or POS terminals.

Responsibilities

• Install, troubleshoot and service a wide range of electronic equipment and peripherals at merchant sites.
• Analyze problems and recommend corrective actions and ensure merchant satisfaction.
• Install and upgrade software on computers, printers, cash registers and POS systems.
• Maintain relationships with merchants and keep tools, equipment and vehicle in good condition.
• Collaborate with teammates to resolve merchant issues and share field knowledge.

Skills

Ladders use

Health & safety

Lift & transport equipment

Organizational skills

Time management

Independent work

Travel between sites

Confined spaces

Driver's license

Tech support experience

Education

Post-secondary cert in electronics/IT

Job description

Your Moneris Career - The Opportunity

As a Field Technician at Moneris, you'll bring technical expertise and a customer-focused approach to deliver an outstanding experience to our merchants. You will work with the operations team and focus on installing, testing, troubleshooting, repairing and replacing electronic devices at merchant sites in your assigned region. This is a great opportunity to join a reputable organization with a great culture that focuses on maintaining our employees' work life-balance.

Location: You will be based in Edmonton and will work onsite at our merchant's locations.

Reporting Relationship : You will report to the Team Lead, Field Operations Jugraj Singh.

Posting Type: Replacement.

Salary range : $40,000 to $47,000.

Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career - What you'll do

• Install, Troubleshoot, and service a wide range of electronic equipment and peripherals such as computers, printers, networks, cash registers, points-of-sale systems, security cameras as well as perform cabling installations and software updates as required.
• Analyze problems and make recommendations to causes and corrective actions and always ensure that our merchants are satisfied with the issue resolution.
• Install computers, printers, cash registers and points-of-sale systems and upgrade software.
• Develop and maintain great relationships with our merchants by demonstrating professionalism at all times.Maintain tools, equipment, materials, the company vehicle and the general working evironment.
• Work closely with team members to resolve merchant issues as well as share technical knowledge and field experience with other technicians.
• Where required, safely perform work involving ladders, elevated equipment or working at heights in accordance with applicable training and safety requirements.

Your Moneris Career - What you bring

• Ability to use ladders and perform elevated work where required
• Commitment to following all health, safety and security procedures
• Ability to lift, carry and transport technical equipment and tools
• Good organizational and time-management skills
• Ability to work independently and manage multiple priorities while travelling between merchant locations.
• Ability to work in confined spaces and handle small tools and equipment.
• Post-secondary certificate in electronics, information technology or related field. Equivalent work experience may be considered a substitution.
• A valid provincial driver's license.
• Minimum 2 years' experience as a technical, client-facing role
• Experience testing and solving issues relating to computing, network, or point of sale terminals (POS).Knowledge of computers, general networking concepts, internet usage, and Microsoft Office (Word, Excel).
• Efficient and calm when dealing with situations ranging from routine to emergency.
• Flexible for rotating schedules which includes evenings, weekends, and statutory holidays (schedules are always communicated in advance). Must also be available to work overnight shifts on installation projects.

Your Moneris Career - What you get

• Comprehensive Total Rewards Program including bonuses and flexible benefits plans starting from Day 1.
• RRSP matching & defined contribution pension plan.
• Learning & development programs and resources including unlimited free access to LinkedIn Learning, Coursera and an Educational Assistance Program.
• Holistic approach to your well-being, with an Employee Assistance Program for you and your family, monthly wellness events and a supportive workplace culture.
• Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days).
• Company vehicle, cell phone, laptop and industry specific tools provided.
• Technical support 24/7 dedicated to our Technicians.

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.