Senior Manager, Technology Operations Centre

Moneris Solutions Corp; Toronto; Hybrid; CAD 142,000 - 186,000; Full time

Benefits offered by this job

Bonuses

Flexible benefits

HSA/PSA option

Retirement plan

Coursera access

Mentorship

Job summary

Moneris Solutions Corp is seeking a Senior Manager for the Technology Operations Centre in Etobicoke, offering hybrid work with in-office collaboration. Lead 24/7/365 services, drive observability and incident recovery, and partner with technology and business leaders to embed reliability into new services.

The role requires 12+ years in tech operations, a strong leadership track, and expertise in ITSM, monitoring, and automation.

Qualifications

• Bachelor's degree in IT or related discipline required.
• 12+ years in technology operations or service delivery.
• Experience leading senior technical resources.
• Proven use of AI-powered tools to boost efficiency.
• Strong background in ITSM, monitoring, and incident recovery.

Responsibilities

• Lead 24/7/365 TOC services and monitoring platforms.
• Provide technical governance for event management and automation.
• Develop TOC standards and processes.
• Collaborate with tech and business to ensure reliability in new services.
• Coach and develop a high-performing technical team.
• Foster service excellence and continuous improvement.
• Report operational metrics and service availability.

Skills

AI automation

Leadership

Incident management

Operations excellence

Stakeholder influence

Problem solving

Automation tooling

Monitoring mindset

Education

Bachelor's degree in Information Technology / related

Master's degree (nice to have)

Tools

ITSM platforms

Event management

Monitoring tools

Log management

APM tools

Containers

Servers

Networking

Job description

Your Moneris Career - The Opportunity

The Senior Manager, Technology Operations Centre is responsible for leading the delivery of 24/7/365 technology operations, monitoring, observability, and incident management capabilities that support the reliability, availability, and performance of critical business services. This role provides strategic and technical leadership for the TOC, driving the evaluation and implementation of monitoring, event management, automation, and recovery solutions while promoting operational excellence and continuous improvement. Working closely with technology and business leaders, the Senior Manager ensures operational requirements are embedded into the design of new services, establishes performance metrics and service standards, and leads a team of technical professionals to deliver proactive, high-quality operational support aligned with organizational objectives and technology strategy.

Location: You will be based in our Etobicoke office, balancing in‑office collaboration with remote flexibility. Reporting Relationship: You will report to Director, Production Support and Service Management. Posting Type: New Role. Salary Range: The expected base salary range for this role is $142,000-$186,000. Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career – What you’ll do

• Lead the teams responsible for delivering 24/7/365 Technology Operations Centre services, including the monitoring, alerting, and observability platforms that support critical business services.
• Provide technical leadership and governance for the evaluation, implementation, and optimization of event management, monitoring, and automated incident recovery solutions.
• Develop, implement, and maintain Technology Operations Centre standards, processes, and capabilities aligned with organizational and technology strategies.
• Partner with technology teams and business stakeholders to ensure operational support, monitoring, and reliability requirements are incorporated into the design and delivery of new services and solutions.
• Lead, coach, and develop a team of technical professionals by establishing team objectives, performance goals, and development plans.
• Foster a culture of service excellence, accountability, innovation, and continuous improvement across the Technology Operations Centre.
• Establish and report on operational metrics and key performance indicators that measure the effectiveness of the TOC and the availability and reliability of monitored services.

Your Moneris Career – What you bring

• Bachelor's degree in Information Technology, Systems Administration, Information Systems Management, or a related discipline.
• Minimum 12 years of experience in technology operations, technology service delivery, or managed services, including experience leading senior technical resources.
• Demonstrated success leveraging AI‑powered tools and automation solutions to improve operational efficiency, streamline workflows, and enhance overall productivity.
• Expert‑level experience with ITSM platforms, event management tools, monitoring and alerting technologies, log management solutions, and application performance monitoring tools.
• Strong knowledge of infrastructure technologies, including servers, containers, storage, and networking.
• Minimum 7 years of technical leadership and people management experience.
• Experience influencing senior technology and business leaders on operational strategy and technical direction.
• Proven experience leading the delivery of complex technology initiatives from concept through implementation.
• Experience that would set you apart Master's degree in Information Technology, Information Systems, Business Administration, or a related field.

Your Moneris Career – What you get

At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

• Comprehensive Total Rewards Program, including performance‑based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).
• Retirement planning support, with profit‑sharing programs including company match and a defined contribution pension plan.
• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.
• Recognition and rewards, with company‑wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers.

#LI-Hybrid #TECH-IND

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI‑enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team. We acknowledge that people from equity‑deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

Meet Moneris. We’re the original Canadian fintech. Powering businesses—from the smallest micro‑merchant to large enterprises, with the commerce solutions, expert knowledge and local support they need to reach their full potential. That’s why we exist. For 25 years and counting, we’re proud to be the partner Canadians rely on to kickstart their dreams online, expand to a brick‑and‑mortar space or find new ways to connect with customers in their community and beyond. Our commitment to you. From coast to coast to coast, Moneris is proudly powering Canadian commerce for businesses, big and small. Our success is rooted in the dedication of our team members, whose skills, talent, and passion make it all possible. We provide resources, opportunities and an inclusive environment that empower our people to drive their careers forward and, together, create a positive impact on Canadian businesses. Powering Canadian commerce. Empowering you. Recognized for Inclusion Moneris is proud to be recognized as a 5‑Star DEI Employer, reflecting our commitment to creating an inclusive, welcoming workplace where everyone belongs.

Moneris.com/careers Join our Talent Community.