Field Service Technician

Moneris Services Corp; Toronto; On-site; CAD 44,000 - 60,000; Full time

Benefits offered by this job

Bonuses and flexible benefits from Day

RRSP matching & defined contribution

Learning & development through LinkedI

Employee Assistance Program

Year-end closure & personal time off

Company vehicle, cell phone, laptop

24/7 technical support for Technicians

Job summary

Moneris in Toronto is seeking a Systems Technician to install, troubleshoot and service a broad range of electronic equipment at merchant sites. You will join the operations team in their assigned region to ensure timely, high-quality issue resolution and customer satisfaction.

The role requires a post-secondary certificate in electronics or IT, with at least two years in a technical, client-facing capacity.

Qualifications

• Post-secondary certificate in electronics, information technology or related field. Equivalent work experience may be considered.
• A valid provincial driver's license.
• Minimum 2 years' experience in a technical, client-facing role
• Experience testing and solving issues relating to computing, network, or POS terminals.
• Knowledge of computers, general networking concepts, internet usage, and MS Office (Word, Excel).

Responsibilities

• Install, troubleshoot, and service a wide range of electronic equipment and peripherals such as computers, printers, networks, cash registers, POS systems, security cameras, and perform cabling installations and software updates.
• Analyze problems and make recommendations to causes and corrective actions to ensure merchants are satisfied with issue resolution.
• Install computers, printers, cash registers and POS systems and upgrade software.
• Develop and maintain great relationships with our merchants by demonstrating professionalism at all times.
• Maintain tools, equipment, materials, the company vehicle and the general working environment.
• Work closely with team members to resolve merchant issues and share technical knowledge and field experience with other technicians.
• Where required, safely perform work involving ladders, elevated equipment or working at heights in accordance with applicable training and safety requirements.

Skills

Client-facing experience

Networking knowledge

POS troubleshooting

MS Office

Education

Post-secondary certificate in electronics or IT

Job description

Your Moneris Career - The Opportunity

As a Systems Technician at Moneris, you'll bring technical expertise and a customer-focused approach to deliver an outstanding experience to our merchants. You will work with the operations team and focus on installing, testing, troubleshooting, repairing and replacing electronic devices at merchant sites in your assigned region. This is a great opportunity to join a reputable organization with a great culture that focuses on maintaining our employees' work life-balance.

Location: You will be based in Toronto and will work onsite at our merchant's location.

Reporting Relationship: You will report to the Team Lead, Field Operations Cleon Roberts.

Posting Type: Replacement Salary range: $44,000 - $60,000. Total compensation may also include variable or discretionary incentive components, including but not limited to bonuses and commissions. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Your Moneris Career - What you'll do

• Install, troubleshoot, and service a wide range of electronic equipment and peripherals such as computers, printers, networks, cash registers, points-of-sale systems, security cameras as well as perform cabling installations and software updates as required.
• Analyze problems and make recommendations to causes and corrective actions and always ensure that our merchants are satisfied with the issue resolution.
• Install computers, printers, cash registers and points-of-sale systems and upgrade software.
• Develop and maintain great relationships with our merchants by demonstrating professionalism at all times.
• Maintain tools, equipment, materials, the company vehicle and the general working environment.
• Work closely with team members to resolve merchant issues as well as share technical knowledge and field experience with other technicians.
• Where required, safely perform work involving ladders, elevated equipment or working at heights in accordance with applicable training and safety requirements.

Your Moneris Career - What you bring

• Ability to use ladders and perform elevated work where required
• Commitment to following all health, safety and security procedures
• Ability to lift, carry and transport technical equipment and tools
• Good organizational and time-management skills
• Ability to work independently and manage multiple priorities while travelling between merchant locations.
• Ability to work in confined spaces and handle small tools and equipment.
• Post-secondary certificate in electronics, information technology or related field. Equivalent work experience may be considered a substitution.
• A valid provincial' driver's license.
• Minimum 2 years' experience as a technical, client-facing role
• Experience testing and solving issues relating to computing, network, or point of sale terminals (POS).
• Knowledge of computers, general networking concepts, internet usage, and Microsoft Office (Word, Excel).
• Efficient and calm when dealing with situations ranging from routine to emergency.
• Flexible for rotating schedules which includes evenings, weekends, and statutory holidays (schedules are always communicated in advance).
• Must also be available to work overnight shifts on installation projects.

Your Moneris Career - What you get

• Comprehensive Total Rewards Program including bonuses and flexible benefits plans starting from Day 1.
• RRSP matching & defined contribution pension plan.
• Learning & development programs and resources including unlimited free access to LinkedIn Learning, Coursera and an Educational Assistance Program.
• Holistic approach to your well-being, with an Employee Assistance Program for you and your family, monthly wellness events and a supportive workplace culture.
• Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days).
• Company vehicle, cell phone, laptop and industry specific tools provided.
• Technical support 24/7 dedicated to our Technicians.

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted.

Meet Moneris. We’re the original Canadian fintech. Powering businesses—from the smallest micro-merchant to large enterprises—with the commerce solutions, expert knowledge and local support they need to reach their full potential. That’s why we exist. For 25 years and counting, we’re proud to be the partner Canadians rely on to kickstart their dreams online, expand to a brick-and-mortar space or find new ways to connect with customers in their community and beyond. Our commitment to you. From coast to coast to coast, Moneris is proudly powering Canadian commerce for businesses, big and small. Our success is rooted in the dedication of our team members, whose skills, talent, and passion make it all possible. We provide resources, opportunities and an inclusive environment that empower our people to drive their careers forward and, together, create a positive impact on Canadian businesses. Powering Canadian commerce. Empowering you. Recognized for Inclusion Moneris is proud to be recognized as a 5-Star DEI Employer, reflecting our commitment to creating an inclusive, welcoming workplace where everyone belongs.

Moneris.com/careers