Field Service Technician (GTA East)

BFG Enterprise Services; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

BFG Enterprise Services is seeking a field IT technician to provide on-site service and support at customer sites across Canada, focusing on connectivity and hardware troubleshooting, repairs, and installations.

The role demands travel on short notice, rotating day/night shifts, and a strong emphasis on safety, communication, and documenting work performed. Ideal candidates have CompTIA A+ certification, a IT degree, 3–5 years field experience, and a valid G driver's license.

Qualifications

• CompTIA A+ Certification is required or preferred.
• Minimum university degree in IT or related program.
• 3–5 years of IT field services experience, retail POS exposure advantageous.

Responsibilities

• Provide field technical service and support at customer sites across Canada.
• Perform connectivity and hardware troubleshooting and repair; perform outlook setup and administration.
• Identify and repair hardware issues in POS environments; replace scanners, scales, pin pads, printers and workstations.
• Document work performed and maintain quality standards; liaise with Help Desk on escalated issues.
• Travel on short notice to customer sites; work rotating day/night shifts including weekends.

Skills

Field service

Networking

Customer support

Diagnostics

Safety compliance

Education

CompTIA A+ Certification

University degree in information technology or related field

Tools

G driver's license

Job description

Role

Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional manner.

Responsibilities and Duties

• Perform connectivity and hardware troubleshooting and repair; Perform outlook set up and administration
• Identify and repair hardware issues in a POS environment; Replace scanners, scales, pin pad, printers and workstations
• Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed
• Maintain a safe and organized work area by observing all safety policies and procedures, applying required safety training required for the position
• Perform travel on a moment’s notice in order to provide support by troubleshooting at BFG customer's sites in assigned area, as required
• Be available for rotational shifts (days, afternoons, evenings and weekends) including rotational stand-by 24/7
• Prepare field reports, as required
• Liaise with Help Desk on escalated issues
• Investigate and diagnose customers’ issues by using technical expertise in a timely and professional manner
• Install, fish, dress, cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable
• Identify cable pathways
• Test, review and troubleshoot installed systems
• Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing)
• Troubleshoot cabling, hardware and network related issues in the field
• Operate hand and power tools (i.e. drill)
• Apply proficient computer skills and solid knowledge of computer networking
• Exhibit positive and professional attitude and behaviour at all times; Interact and communicate respectfully with all BFG parties to resolve field issues
• Work independently and collaboratively with other team members to achieve common project/site objectives

Occupational Requirements

Technical Requirements

• CompTIA A+ Certification
• Minimum university degree with major in information technology or a related program
• Minimum 3 - 5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience
• Experience working in a retail environment with POS systems is required
• Experience working with remote management software is an asset
• Experience in troubleshooting cabling, hardware and network related issues in the field
• Familiarity with network equipment (routers, switches, desktops, printers, servers etc.)
• Must have and provide company with valid G driver’s licence and clean abstract for use of company vehicle for travelling to customer sites to provide service
• Ability to operate hand and power tools (i.e. drill)
• Proficient computer skills and solid knowledge of computer networking

Personal Requirements

• Excellent prioritizing and communication skills
• Ability to travel to customers’ sites on short notice over extended periods of time
• Ability and availability to work revolving day/night 24/7 shifts, rotational stand-by and on-calls to respond to operational requirements
• Must be able to lift up to 75 lbs.