Field Services Technician

Ledcor; Grande Prairie; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Company vehicle

Cell phone

Tools provided

Job summary

Ledcor Technical Services (LTS) is seeking a Field Services Technician to deliver installation, maintenance, and repair of telecommunications systems for business clients. On-site work ensures reliable connectivity by wiring and servicing equipment while following safety and quality standards.

You will travel to customer locations within a defined region, perform site surveys, install and service equipment, patch connections, and document work orders with accuracy.

Qualifications

• 1 year telecom experience or relevant training
• English communication skills, both verbal and written
• Valid provincial driver’s license and clean driving record
• Pre-employment drug & alcohol screening and background check
• Ability to work independently with strong organizational skills
• Rack and stack experience is an asset
• Low-voltage cabling experience (fiber and copper) is an asset
• Patching and uplinking network connections experience is an asset
• Strong troubleshooting and testing skills for telecom networks is an asset

Responsibilities

• Install, maintain, and repair voice, data, VoIP, security and automation systems
• Conduct site surveys and develop deployment plans
• Complete work orders, FLHAs, and JSRs accurately and on time
• Maintain compliance with internal processes and regulatory standards
• Communicate progress, ETA, and delays to customers
• Identify and report issues related to overbooking or underutilization
• Build on customer service skills to ensure work orders are completed
• Travel to customer locations within a defined geographic area
• Utilize a laptop and various software applications

Skills

Communication skills

Independent worker

Organization

Customer service

Education

Telecom training

Tools

Rack and stack procedures

Fiber optics

Copper cabling

Network testing equipment

Job description

Description

You are a Field Services Technician who will play an important role in delivering high-quality installation, maintenance, and repair services for telecommunications systems and infrastructure to a variety of business clients. You will ensure reliable connectivity by working on-site to install and service equipment and cabling, while adhering to safety and quality standards.

Essential Responsibilities

• Install, maintain, and repair various voice, data, VoIP, security and Automation communication systems and equipment
• Conduct thorough site surveys to assess installation requirements and develop effective plans to ensure successful deployment
• Ensure all work orders and related documentation, Field Level Hazard Assessments (FLHA), and Job Summary Reports (JSRs), are completed accurately and submitted in a timely manner
• Maintain compliance with internal processes and regulatory standards
• Provides clear and professional communication to customers regarding job progress, estimated arrival times, and any delays
• Proactively identify and communicate issues related to overbooking or underutilization to maintain service efficiency and customer satisfaction
• Building on your customer service skills, you will ensure work orders are completed
• Drive to and from customer locations in a defined geographic area performing installation and repair of services on behalf of our client
• Utilize a laptop computer and various software applications

Qualifications

• Minimum 1 year of experience in a telecommunications role, or relevant training and experience working with any telecom network company or provider (such as service provider, wiring installation technician, security installation technician, etc.)
• Excellent verbal and written communication skills in English as required
• Must have and maintain a valid provincial driver’s license, provide a clean driver’s abstract
• Successful completion of pre-employment drug & alcohol requirements, criminal background check
• Proven ability to work independently with minimal supervision, demonstrating strong organizational and prioritization skills
• Experience with rack and stack procedures for new equipment installations is considered an asset
• Skills in running and terminating low-voltage cabling, including fiber optic and copper lines is considered an asset
• Proficient in patching and uplinking network connections to ensure optimal performance is considered an asset
• Strong troubleshooting and testing skills for telecom networks and related infrastructure is considered an asset

Work Conditions

• Company vehicle, cell phone and tools provided
• Home based dispatching
• Travel to various sites is required
• This role requires working outdoors in various weather conditions
• Must be comfortable working in confined spaces
• Able to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 75 pounds), working at heights, and in all types of weather conditions (rain, snow, heat etc.)

Additional Information

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page.