Field Service Technician

EAM-Mosca Corporation; Whitby; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player seeks a skilled Field Service Technician to join their dynamic team in Whitby. In this role, you will perform essential repairs and installations of strapping equipment, ensuring optimal performance and reliability for customers. You will engage directly with clients, providing training and resolving any machine performance issues. The company offers comprehensive in-house training, a supportive work environment, and a competitive pay and benefits package that includes medical, dental, and retirement savings programs. If you are passionate about delivering exceptional service and have a strong mechanical and electrical background, this opportunity is perfect for you.

Benefits

Medical, Dental and Vision benefits

Life and STD Benefits

Retirement savings program

Paid vacation and holidays

Company car

Corporate expense account

All required Personal Safety Equipment

Company logoed clothing

Qualifications

• 3+ years of field or plant equipment maintenance experience required.
• Strong knowledge in mechanical, electrical, and PLC programming.

Responsibilities

• Perform field service repairs and installations of strapping equipment.
• Conduct preventative maintenance and provide customer training.

Skills

Mechanical Knowledge

Electrical Knowledge

PLC Programming

Customer Service Skills

Problem-Solving Skills

Communication Skills

Ability to Read Schematics

Use of Measuring Instruments

Education

High School Diploma

Associates Degree

Tools

Multi-meter

Hand Tools

Company Vehicle

Laptop

Job description

Field Service Technician

Location: Whitby, Ontario, Canada

EAM-Mosca Canada Ltd, based out of Whitby, ON is the world's leading strapping system provider and sets standards for Performance, Reliability, and Innovative Technology. EAM Mosca currently has openings for experienced Field Service Technicians to help expand our technical service force throughout the greater Toronto area in order to bring world-class service and quality to our customers.

Duties and Responsibilities:

• Perform Field Service repairs and Installations of strapping equipment.
• Perform Preventative Maintenance on equipment as scheduled.
• Provide customer training on proper use of equipment and its maintenance.
• Work closely with our customers to resolve machine performance issues and determine required services or repairs.
• Accurately evaluate problems, develop action plan to make repairs both mechanical and electrical. Prepare to have all necessary parts and tools available to perform the task at hand.
• Work closely with Mosca Engineering reporting specific machine issues that might require changes.
• Ability to connect to and change PLC settings provided by engineering for Allen Bradley Control Logics and Siemens.
• Perform diagnostics utilizing test meters and hand tools to correct failures of equipment components.
• Maintaining control of your vehicle parts inventory, supplies and tools. Complete service call documentation using wireless devices. Perform exit meeting with customer staff on the work performed.
• Commute in company vehicle and at times long distances.

Team, Training and Support

• In-house training with continuous on-the-job field training with senior field staff.
• Company car, laptop, some supplied tools, and cell phone.
• Corporate expense account / credit card.
• All required Personal Safety Equipment.
• Company logoed clothing.
• All supporting parts inventory needed for equipment maintenance.

Skill Requirements

• A strong working knowledge in the mechanical and electrical field.
• Ability to read and understand mechanical drawings and wiring schematics.
• A strong knowledge of PLC programming, automation and controls.
• Sound understanding of hydraulic and pneumatic technology.
• Solid written and verbal communication skills.
• Ability to effectively use and read measuring instruments, such as multi-meter, amp meter, micrometers, and calipers.
• Ability to establish effective rapport with all levels of employees and customers.
• Ability to take initiative and work independently.
• Competent customer service skills, with the ability to analyze the root cause and find permanent solutions to issues.
• Ability to engage in extensive customer interaction.
• Solid computer skills (MS Office Applications and Windows-based programs).
• Corrugated industry experience is a plus.
• Own tools necessary (some tools will be supplemented).

Experience and Education

• Minimum 3 years of field or plant equipment maintenance experience.
• High school diploma; Associates Degree a plus but not required.
• A valid driver's license.
• Solid Mechanical / Electrical background.
• PLC experience essential.

Excellent Pay and Benefits Package

• Medical, Dental and Vision benefits.
• Life and STD Benefits.
• Retirement savings program.
• Paid vacation and holidays.

EAM-Mosca Corporation is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.