Field Service Technician

Topcon Healthcare; Waterloo; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their dynamic team. This role involves inspecting and repairing cutting-edge eye care equipment, ensuring optimal performance for clients. The ideal candidate will have strong troubleshooting skills and a passion for technology, enabling them to provide exceptional technical support and customer service. This innovative firm offers a collaborative environment where your contributions can make a significant impact on improving patient health and quality of life. If you are eager to grow your career and tackle meaningful challenges, we want to hear from you!

Qualifications

• Minimum 1 year of relevant work experience required.
• High school diploma or equivalent is mandatory.

Responsibilities

• Troubleshoot and repair equipment to ensure smooth operations.
• Provide technical support via phone and email to assist customers.
• Maintain high-quality standards and documentation for all activities.

Skills

Troubleshooting

Communication Skills

Customer Service

Technical Support

Problem Analysis

Education

High School Diploma

1+ Year of Relevant Work Experience

Job description

For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life.

We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button.

By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.

At Topcon Healthcare, we don’t wait for the future. We invent it. Join us.

Learn more about working with us at topconcareers.com

The Field Service Technician is responsible for inspecting and repairing instruments. This role needs someone who can work independently, communicate well, and analyze situations. The Field Service Technician also provides technical support to call center and internal teams. The Field Service Technician performs on-site installations, maintenance, and repairs on Topcon's eye care equipment and examination lanes. Written communication skills, such as making estimates and follow-ups within internal protocols, are important.

The territory that the Field Service Technician will cover will be Ontario.

KEY RESPONSIBILITES

1. Troubleshoot problems, conduct maintenance, and perform necessary repairs on equipment in Field Service and Depot Repairs to ensure smooth operations.
2. Answer and respond to service calls, provide support, and troubleshoot over the phone and via email to assist customers efficiently.
3. Keep up with the advanced technology for new equipment and stay up to date.
4. Engage in all training requirements required by the Company.
5. Assist with the moving, installation, repositioning of machines and equipment.
6. Excellent communication coupled with excellent customer service skills.
7. Collaborate with the team to identify and fix technical problems.
8. Ability to work individually and in a team environment.
9. Ensure proper documentation tracing for all activities, maintaining clarity and accountability.
10. Uphold high-quality standards in all work and ensure that company targets related to part quality are consistently met.
11. Take on special projects as necessary to contribute to the continuous improvement and development of our operations.
12. The ability to lift, push and/or pull up to 50 pounds.
13. The ability to often bend, twist, sit, stand, walk, move boxes and equipment, package and re-package equipment throughout the work day.
14. Must hold a current, valid, and unrestricted driver’s license.

Education & Experience:

1. Minimum 1 year of relevant work experience.
2. Previous experience as a field service professional or in a relevant capacity is preferred.
3. High school diploma or equivalent required.