Field Service Technician

East Penn Canada; Vancouver; On-site; Full time

Job summary

An established industry player is seeking dedicated Field Service Technicians to join their dynamic team. This role involves providing exceptional service to customers, diagnosing and repairing industrial batteries and chargers, and becoming a trusted advisor to clients. With a focus on mechanical and electrical expertise, you will engage in a variety of tasks, from routine maintenance to complex repairs. The company values its employees and offers a range of benefits, including profit sharing and development opportunities. If you are passionate about technology and committed to delivering a positive customer experience, this is the perfect opportunity for you.

Benefits

Profit Sharing

Company Paid Benefits

Tuition Reimbursement

Opportunities for Advancement

Qualifications

• 3+ years in a technical service role with mechanical/electrical aptitude.
• Strong communication and customer service skills are essential.

Responsibilities

• Provide high-quality service to customers, diagnosing and repairing batteries.
• Educate customers on battery options and upsell parts and services.

Skills

Problem Solving

Customer Service

Mechanical Aptitude

Communication Skills

Technical Expertise

Education

Electrical/Electronic Technician

Tools

Service Vehicle

Job description

Friday, March 21, 2025

At East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.

Join our dedicated team of leading experts in the battery industry.

We are dedicated to recognizing our employees by offering:

• Profit Sharing & Deferred Profit Sharing (retirement) program
• Excellent company paid benefit program
• Learning & development opportunities, including tuition reimbursement
• Opportunities for advancement

Our Field Service Technicians provide “the Deka difference” through customized service programs and solutions to our customers. Our Technicians, with their fully equipped service vehicles, are highly trained in all aspects of lift truck battery and charger service, from routine maintenance to trouble-shooting and repair of all makes and models of batteries and chargers.

You are…

• A natural problem solver and troubleshooter with a passion for providing a positive customer experience with every interaction.
• Mechanically inclined with an active interest in learning and keeping up with new technologies in your industry.
• Not afraid to roll up your sleeves and get your hands dirty.
• Results-oriented and motivated to drive revenue, both for the Company and yourself through our commissions program.
• Looking to develop your career and take it to the next level as the company continues to grow.

What you’ll be doing…

You will spend your day providing high quality service directly to East Penn Canada customers. You will apply your technical expertise with every service call to assess, diagnose and repair industrial batteries and chargers. Each call is different; you may find yourself installing and programming communication modules, completing cell teardowns, or installing, inspecting, and repairing watering systems.

Through your interactions with customers, you will develop your role as their trusted advisor. As you get to know our business and the customers’ needs, you will be educating the customers on their battery and/or charger options and have the opportunity to provide additional value to your customers through the sale of parts, accessories, and service agreements.

What you bring…

• Mechanical/electrical aptitude – preference given to those with electrical/electronic technician or related educational experience.
• 3+ years experience in a technical service-related role
• Strong communication skills with the ability to provide clear explanations
• Exceptional customer service focus and experience creating a positive customer experience
• Ability to identify opportunities to advise/support the customer, upsell and cross-sell would be beneficial

Other Considerations…

• Valid Class 5 driver’s license required with a clean driving record.
• Must be willing and able to frequently lift and/or move vehicle/industrial batteries up to 40 lbs., regularly lift and/or move up to 60 lbs., and occasionally lift and/or move up to 100 lbs.
• Background checks including criminal checks, driver’s abstract, and employment references will be requested.

Salary Range: $26 - $27.50/hr CDN plus commission and company vehicle. Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.