Field Service Technician

Quench Canada, Inc.; Delta; On-site; Full time

Job summary

An established industry player is seeking a Field Service Technician to join their dynamic team. This role involves providing essential service work on innovative filtered water systems, including installations and maintenance of bottle-less water coolers and ice machines. The technician will be the face of the company, ensuring a positive customer experience while troubleshooting and resolving equipment issues. Join a forward-thinking organization dedicated to reducing plastic waste and delivering clean water solutions to customers across North America. If you are passionate about customer service and have a knack for technical work, this opportunity is perfect for you!

Qualifications

• High school diploma or GED required; trade school experience is a plus.
• Valid driver's license with an acceptable driving record is essential.

Responsibilities

• Perform installations and maintenance on filtered water systems.
• Troubleshoot and repair equipment while providing excellent customer service.
• Maintain safety and compliance with company policies during service visits.

Skills

Customer Service

Troubleshooting

Field Technician Experience

Safety Procedures

Education

High School Diploma or GED

Business or Trade School

Tools

Water Filtration Systems

Company Vehicle

Job description

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This range is provided by Quench Canada, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$25.00/hr - CA$26.00/hr

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com

About the Role

Reporting to the Director, Service & Supply Chain - Canada, the Field Service Technician is responsible for performing all service work on our filtered water systems, including bottle less water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits.

Key Responsibilities:

1. Routinely changing water filters, cleaning and sanitizing water tanks, changing UV bulbs and clearing water lines.
2. Visually inspecting for leaks and malfunctions.
3. Troubleshooting product for required repairs.
4. Professionally greet and interact with customers, explain what you are doing, explain the functionality of the coolers, and answer any customer questions.
5. Completing assigned installation and service routes in an efficient manner.
6. Communicating with your supervisor, customer service, dispatch, and other team members.
7. Following company inventory and tracking procedures.
8. Promoting and practicing proper safety procedures and correct use of company tools.
9. Following company and customer safety policies and procedures.
10. Maintaining and complying with company vehicle maintenance policy and procedures.

Qualifications & Skills:

1. Accredited high school diploma, business or trade school, or GED required.
2. Must possess a valid driver’s license and an acceptable driving record.
3. Experience working as a field technician considered an asset.

Additional Information:

1. Applicants must be legally authorized to work permanently in the country of posting.
2. Final candidate must successfully complete a criminal background check.

Seniority level

Associate

Employment type

Full-time

Job function

Other, Administrative, and Production

Industries

Retail Office Equipment