Field Service Technician

MacLean Engineering; Thompson; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading company in the engineering sector is seeking a Field Service Technician to provide expert analysis and support for heavy mobile equipment. The ideal candidate will have a strong background in mechanical systems and excellent interpersonal skills. Responsibilities include troubleshooting equipment, developing customer relationships, and assisting with technical documentation. This role requires flexibility, problem-solving abilities, and a willingness to travel. Join a dynamic team committed to excellence and customer satisfaction.

Qualifications

• Minimum 3 years hands-on experience as a Journeyperson on heavy mobile equipment.
• Proficiency in reading mechanical blueprints and hydraulic assembly drawings.

Responsibilities

• Provide expert analysis of structural, mechanical, electrical, or hydraulic systems.
• Teardown, re-assemble, and troubleshoot MEMCO equipment at customer sites.
• Assist with preparing technical reports and repair cost estimates.

Skills

Interpersonal Skills

Customer Service Skills

Problem-Solving Skills

Communication Skills

Organizational Skills

Leadership Skills

Education

Certificate of Qualification as a Heavy Equipment Diesel Mechanic

HDEM Certification

Truck and Coach Certification

Aircraft Certification

Millwright Certification

Automotive Journeyman Certification

Tools

Microsoft Office

Job description

JOB TITLE: Field Service Technician

LOCATION: MANITOBA

Duties And Responsibilities

1. Provide expert analysis of structural, mechanical, electrical, or hydraulic systems.
2. Teardown, re-assemble, commission/test, and troubleshoot MEMCO equipment at customer sites or MEMCO facilities as required.
3. Execute planned work tasks as directed by the supervisor.
4. Assist the Product Support Manager with preparing technical reports, presentations, and repair cost estimates, and perform audits of customer equipment.
5. Develop professional relationships with key customer personnel and communicate organizational or policy changes to the Service Manager.
6. Identify potential sales opportunities and communicate them to the appropriate teams (Sales, Engineering).

Qualifications

Education

• Certificate of Qualification as a Heavy Equipment Diesel Mechanic (HDM) preferred, but training can be provided for the right candidate. Other relevant certifications such as HDEM, Truck and Coach, Aircraft, Millwright, and Automotive Journeyman will also be considered.

Experience

• Minimum 3 years hands-on experience as a Journeyperson, preferably on heavy mobile equipment.
• Proficiency in reading and interpreting mechanical blueprints, hydraulic assembly drawings, and electrical wiring harness and control system schematics.
• Strong interpersonal and customer service skills.
• Ability to be flexible and open to new methods, processes, and technologies.
• Ability to work independently or within a team under minimal supervision.
• Strong organizational and communication skills with the ability to multitask and prioritize effectively.
• Conflict management and problem-solving skills.
• Effective communication across disciplines with Engineering, Purchasing, and Marketing staff.
• Proven leadership skills.
• Proficiency in Microsoft Office products.
• Valid driver’s license and clean driving record.
• Willingness to work overtime, off-shift, and weekends as needed.
• Willing and able to travel domestically and internationally for extended periods (valid passport required).

Please note: Employment is contingent upon successful completion of a background check by Sterling Backcheck, including verification of employment, education, and criminal record.

MacLean Engineering is an equal opportunity employer committed to providing accommodations during the recruitment process in accordance with applicable laws. If you require an accommodation, please notify us, and we will work with you to meet your needs.