Field Service Technician

Westcan ACS; Edmonton; On-site; CAD 52,000 - 92,000; Full time

Job summary

A leading company in telecommunications is seeking a Field Service Technician to join their Edmonton team. This role involves installation, maintenance, and troubleshooting of critical communication systems across Alberta. The ideal candidate will have a strong technical background, excellent communication skills, and a commitment to safety and customer service. Competitive compensation and benefits are offered, including health benefits and RRSP matching.

Benefits

Family Extended Health Benefits

RRSP matching program

3-weeks of paid vacation

Opportunities for continued training

Qualifications

• Hands-on experience with two-way RF radio communications preferred.
• Ability to work well in a team environment.

Responsibilities

• Perform installation, maintenance, and repairs at client sites.
• Conduct troubleshooting and provide on-call support.

Skills

Communication

Problem-Solving

Attention to Detail

Education

Diploma or Degree in Electronics

Network+ Certification

Tools

Motorola Solutions Systems

BDA Systems

SCADA Radio Systems

TAIT products

Job description

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This range is provided by Westcan ACS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$52,000.00/yr - CA$91,520.00/yr

Westcan Advanced Communications Solutions has successfully deployed, maintained, and serviced Mission Critical and Public Safety voice networks, Coverage Enhancement Solutions, Wireless Broadband Networks and engineered Microwave Backhaul in the Western Canadian marketplace since 1977.

Westcan employs experienced, APEGA certified engineers and professional project managers (PMP) to support Western Canada’s largest staff of factory-trained and certified technicians. These extensive resources provide our Heavy Industrial, Mining, Energy, Public Safety and Government customers with the experience and expertise to design, build and maintain complex, integrated wireless communications systems that provide the safety and reliability demanded by their operations.

The Technical Field Service Department is looking for a motivated individual who thrives in a dynamic, fast-paced environment and can effectively collaborate with a variety of stakeholders. As a Field Service Technician, you will develop a broad knowledge of business operations, from purchasing products and services to selling solutions and managing large-scale projects. Our team provides exceptional service to both internal and external customers, and the successful candidate will play a key role in achieving this mission.

Westcan ACS is currently seeking a Field Service Technician to join our team based in our Edmonton, AB office at 13044 Yellowhead Trail.

Key Responsibilities:

• Perform installation, preventative maintenance, and corrective repairs at client sites across Alberta, British Columbia, and the Northwest Territories, with most work based at our Edmonton, AB location.
• Coordinate and execute in-shop, on-site and mobile equipment installations, maintenance, troubleshooting, commissioning, quality inspections, and performance testing of critical two-way radio systems, wireless broadband systems, and related technologies.
• Conduct troubleshooting (e.g., testing, fault isolation, repair, log analysis, alarm diagnostics, and operational measurements).
• Provide "On-Call" support as required, under the direction of the Service Manager or designate.
• Demonstrate a strong commitment to continuous learning, Health, Safety, Security, and Environmental (HSSE) standards, and fostering a safety-conscious culture.
• Mentor and support junior team members, sharing knowledge and technical expertise.

Required Experience and Education:

• Diploma or Degree in Electronics, Wireless Systems, Networking, or a related field is preferred.
• Network+ Certification or equivalent would be an asset.
• Hands-on experience with Motorola Solutions Systems, BDA Systems, SCADA Radio Systems, and/or TAIT products is an asset.
• Experience with dispatch consoles, paging infrastructure, repeater systems, broadband, microwave systems, and trunked radio systems is preferred.
• In-depth knowledge of two-way RF radio communications and communication theory is preferred.
• Skilled in cabling, connector installation, system optimization, and commissioning, particularly for large-scale projects.
• Ability to work well in a team environment and collaborate across departments.
• Strong customer service focus and a passion for working with both internal and external clients.

Required Skills:

• Exceptional communication skills, both written and verbal.
• Strong technical and analytical problem-solving abilities.
• High attention to detail.
• Ability to pass security clearances, as required.
• Reliable, punctual, and dedicated to excellence in service.

What do we have to offer?

• Competitive compensation, ranging from $25.00 to $44.00 per hour, based on experience and qualifications.
• Participation in the Family Extended Health Benefits program (cost shared between employer and employee).
• Participation in our RRSP matching program.
• 3-weeks of paid vacation.
• Standard work hours of Monday to Friday, 8:00 AM to 4:30 PM, with overtime hours as available.
• Opportunities for continued training and professional development, with support for career advancement.

To apply for this position, please forward your resume to: [e-mail]. While all candidate entries are reviewed, only those selected for interview will be contacted. Thank you for your interest!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Telecommunications

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