Field Service Technician

Topcon Positioning Systems (Topcon); Canada; On-site; USD 28,486 - 49,850; Full time

Job summary

An innovative firm seeks a dedicated Field Service Technician to join their dynamic team. In this role, you will be responsible for inspecting and repairing advanced eye care equipment, providing technical support, and ensuring smooth operations through effective troubleshooting. The position offers a unique opportunity to work independently while collaborating with a diverse team to tackle healthcare challenges. If you are passionate about technology and customer service, and eager to contribute to meaningful advancements in patient care, this role is perfect for you. Join a company that empowers its employees and encourages professional growth in a supportive environment.

Qualifications

• Minimum 1 year of relevant work experience in field service.
• Previous experience as a field service professional preferred.

Responsibilities

• Inspect and repair instruments, ensuring smooth operations.
• Provide technical support and troubleshoot issues for customers.
• Maintain high-quality standards in all work performed.

Skills

Troubleshooting

Technical Support

Communication Skills

Customer Service

Analytical Skills

Education

High School Diploma or Equivalent

Job description

For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life.

We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button.

By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.

At Topcon Healthcare, we don’t wait for the future. We invent it. Join us.

The Field Service Technician is responsible for inspecting and repairing instruments. This role needs someone who can work independently, communicate well, and analyze situations. The Field Service Technician also provides technical support to call center and internal teams. The Field Service Technician performs on-site installations, maintenance, and repairs on Topcon's eye care equipment and examination lanes. Written communication skills, such as making estimates and follow-ups within internal protocols, are important.

The territory that the Field Service Technician will cover is Toronto.

KEY RESPONSIBILITES

1. Troubleshoot problems, conduct maintenance, and perform necessary repairs on equipment in Field Service and Depot Repairs to ensure smooth operations.
2. Answer and respond to service calls, provide support, and troubleshoot over the phone and via email to assist customers efficiently.
3. Keep up with the advanced technology for new equipment and stay up to date.
4. Engage in all training requirements required by the Company.
5. Assist with the moving, installation, repositioning of machines and equipment.
6. Excellent communication coupled with excellent customer service skills. Collaborate with the team to identify and fix technical problems.
7. Ability to work individually and in a team environment.
8. Ensure proper documentation tracing for all activities, maintaining clarity and accountability.
9. Uphold high-quality standards in all work and ensure that company targets related to part quality are consistently met.
10. Take on special projects as necessary to contribute to the continuous improvement and development of our operations.
11. The ability to lift, push and/or pull up to 50 pounds.
12. The ability to often bend, twist, sit, stand, walk, move boxes and equipment, package and re-package equipment throughout the work day.
13. Must hold a current, valid, and unrestricted driver’s license.

Education & Experience:

1. Minimum 1 year of relevant work experience.
2. Previous experience as a field service professional or in a relevant capacity is preferred.
3. High school diploma or equivalent required.

About Us

Topcon Healthcare sees eye health differently. Our vision is to empower providers with smart and efficient technologies for enhanced patient care. Keeping pace with the ever-changing landscape of the healthcare industry, we offer the latest integrated solutions including advanced multimodal imaging, vendor-neutral data management and groundbreaking remote diagnostic technology.

A globally-oriented business, Topcon is focused on developing solutions towards solving societal challenges in the mega-domains of healthcare, agriculture, and infrastructure. In healthcare, these challenges include increasing eye disease, rising medical costs, access to healthcare and physician shortages. By investing in value-driven innovations, Topcon works to enable people to enjoy good health and a high quality of life.