Field Service Representative

Siemens Healthineers AG; Oakville; Remote; CAD 63,000 - 90,000; Full time

Benefits offered by this job

Flexible benefits

Pension plan (Defined Contribution)

RRSP matching

Paid time off

Company holidays

Sick leave

Parental leave

Job summary

Siemens Healthineers is seeking a Field Service Representative (Lab Diagnostics) to install, troubleshoot, repair and perform preventive maintenance on hospital diagnostic equipment at customer sites. This is a remote role based in Eastern Ontario with extensive travel to support customer needs.

You will train operators, manage territory finances including revenue, expense control and inventory, and maintain company assets such as a car, cell phone, laptop and tools.

Qualifications

• 2+ years technical field service experience required.
• Strong mechanical and technical ability and experience.
• Solid computer skills with understanding of IT and Networking.
• Valid driver’s license and passport required.
• Travel domestically and internationally for training.

Responsibilities

• Install, troubleshoot, repair and perform preventive maintenance on Siemens Lab Diagnostics equipment at customer sites.
• Provide timely and effective repairs and operator training for optimal system performance.
• Manage territory finances, including revenue generation, expense control and inventory management.
• Maintain company assets (car, cell phone, computer, tools, inventory parts).
• Establish and maintain professional relationships with customers and peers; perform administrative duties accurately.

Skills

2+ years technical field service

Mechanical ability

Technical aptitude

Valid driver’s license

Valid passport

Communication skills

Organization & time management

Critical thinking

Education

Biomedical Technology/Electronics or Electrical Electronics Technologist or equivalent diploma

Tools

IT networking

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Come and join our global team as a Field Service Representative (Lab Diagnostics) working with our hospital diagnostic laboratory equipment, reporting to the Regional Service Manager, this role will execute all service activities assigned in an adequate and appropriate manner. This is a remote role, based in Eastern Ontario requiring extensive travel to support our customer needs.

As a Field Service Representative (FSR) you will be responsible for:

• Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare Lab Diagnostic equipment at customer sites with minimal supervision.
• Delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

This position may suit you best if what is below sounds appealing to you, in addition to wanting to develop your career with Healthineers.

• Able to multitask and work in a fast-paced environment
• Accurate and displays strong attention to detail
• Demonstrates ownership and accountability
• Exceptional communication skills
• Excellent planning, critical thinking and time management skills

Required skills to have for the success of this role:

• Biomedical Technology/Electronics or Electrical Electronics Technologist or equivalent diploma
• 2+ years technical field service experience needed
• Strong mechanical and technical ability and experience
• Solid computer skills with understanding of IT and Networking
• Consistent customer-centric mindset
• Organization, prioritization, and time management mastery
• Critical thinking and problem-solving abilities under pressure
• Valid driver’s license
• Must have valid passport
• Clearance to travel domestically and internationally for training purposes (without restrictions)

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers' businesses, please visit our company page at Siemens Healthineers Canada.

The Expected Compensation For This Position Is

$62,500 - $89,500

Factors which may affect starting compensation within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Siemens Healthineers offers a variety of health and wellness benefits including a flexible benefits plan, Defined Contribution Pension Plan, Registered Retirement Savings Plan matching contributions, plus a competitive paid time off program including vacation, company holidays, sick leave, and parental leave (all subject to eligibility requirements).

• flexible benefits plan
• Defined Contribution Pension Plan
• Registered Retirement Savings Plan matching contributions
• paid time off program including vacation
• company holidays
• sick leave
• parental leave (all subject to eligibility requirements)

This information is provided per required laws and regulations.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SIN), Criminal background checks, Immunizations and Annual TB testing, Healthcare training.

• Proof of valid identification (photo, driver's license, SIN)
• Criminal background checks
• Immunizations and Annual TB testing
• Healthcare training

Equal Employment Opportunity Statement: Siemens Healthineers is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Accessibility: Siemens Healthineers is committed to excellence in serving all employees and customers, including people with disabilities. Siemens Healthineers will strive to ensure that policies and procedures established with respect to the provisions of its goods and services to persons with disabilities are consistent with the principles of dignity, independence, integration and equal opportunity as provided in the Accessibilities for Ontarians with Disabilities Act, 2005. Siemens Healthineers will continue to attempt to meet the needs of all its customers, including but not limited to persons with disabilities, in an effective and timely manner.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

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