Field Service Technician

All-Lift LTD.; Ottawa; On-site; CAD 52,000 - 78,000; Full time

Job summary

All-Lift Ltd. is seeking a Field Service Technician to diagnose, repair, and maintain material handling equipment at customer sites across Ontario. You will coordinate with dispatch, service and parts teams, estimate requests, and provide clear recommendations to customers.

You will conduct LDIs, maintain van stock, submit detailed work orders, and ensure safety and quality standards are met. A valid driver's license and strong communication skills are essential.

Qualifications

• Proven experience as a field service technician or in a similar role.
• Strong diagnostic and troubleshooting skills.
• Excellent communication skills, both verbal and written.
• Proficiency with tools and equipment used for maintenance and repairs.
• Ability to work independently and manage time effectively.
• Strong attention to detail and commitment to quality.
• Valid driver’s license and clean driving record.
• Knowledge of warranty procedures and parts management is a plus.

Responsibilities

• Respond to Dispatched Calls: Promptly respond to service calls dispatched to your area.
• Troubleshoot and Diagnose Equipment: Perform thorough diagnostics to identify equipment issues.
• Repair Equipment to Quality Standards: Conduct repairs following the company’s quality standards and procedures.
• Perform Scheduled Maintenance and LDIs (Lift Device Inspection): Conduct routine maintenance tasks as scheduled.
• Obtain and Submit Work Orders: Accurately complete and submit work orders for each service call.
• Provide Detailed Information on Parts Needed: Identify and communicate parts requirements for repairs.
• Support Dispatch in Tracking Parts Order Status: Assist dispatch in monitoring the status of parts orders.
• Review Open Work Orders/WIP: Regularly review and manage open work orders and work in progress.
• Follow All Warranty Procedures: Adhere to warranty procedures for repairs and parts replacements.
• Monitor Van Stock: Maintain an organized and adequately stocked service van.
• Maintain a Clean Working Environment: Keep the work area and service van clean and organized.
• Attend All Scheduled Meetings and Training Sessions: Participate in company meetings and training sessions.

Skills

Diagnostic troubleshooting

Communication skills

Independent work

Time management

Customer service

Tools

Maintenance tools

Diagnostic tools

Job description

Company Overview: All-Lift Ltd. has been Toronto's foremost material handling expert since 1976, providing exceptional solutions and services to a diverse range of industries. As the official dealer of UniCarriers, CombiLift, Aisle-Master, Factory Cat, and Sky Jack, we pride ourselves on delivering quality products and unparalleled customer support. We are currently seeking a dedicated and knowledgeable Field Service Technician to join our team and contribute to our continued success.

Job Summary:

The Field Service Technician is responsible for efficiently diagnosing and repairing all service requests, ensuring that maintenance and inspections meet the company's high standards. This role involves close collaboration with service and parts personnel at the branch to expedite parts orders and estimate requests. The technician will communicate findings from inspections and repairs to customers, providing professional recommendations to resolve any issues. Effective communication via phone and email is essential to keep both clients and the dispatch department informed about the status of service requests.

Key Responsibilities:

• Respond to Dispatched Calls:
  • Promptly respond to service calls dispatched to your area.
  • Ensure timely arrival at customer sites to assess and address service requests.
• Troubleshoot and Diagnose Equipment:
  • Perform thorough diagnostics to identify equipment issues.
  • Use appropriate tools and techniques to accurately troubleshoot problems.
• Repair Equipment to Quality Standards:
  • Conduct repairs following the company’s quality standards and procedures.
  • Ensure that all repairs are completed efficiently and effectively.
• Perform Scheduled Maintenance and LDIs (Lift Device Inspection):
  • Conduct routine maintenance tasks as scheduled.
  • Perform Lifting Device Inspection (LDI) inspections to ensure equipment functionality.
• Obtain and Submit Work Orders:
  • Accurately complete and submit work orders for each service call.
  • Provide detailed information and documentation for each job.
• Provide Detailed Information on Parts Needed:
  • Identify and communicate parts requirements for repairs.
  • Collaborate with parts personnel to ensure timely ordering and delivery of necessary parts.
• Support Dispatch in Tracking Parts Order Status:
  • Assist dispatch in monitoring the status of parts orders.
  • Ensure timely updates are provided to relevant parties regarding parts availability.
• Review Open Work Orders/Work in Progress (WIP):
  • Regularly review and manage open work orders and work in progress.
  • Prioritize and follow up on pending tasks to ensure timely completion.
• Follow All Warranty Procedures:
  • Adhere to warranty procedures for repairs and parts replacements.
  • Ensure that all warranty claims are properly documented and processed.
• Monitor Van Stock:
  • Maintain an organized and adequately stocked service van.
  • Regularly check and replenish van inventory to ensure readiness for service calls.
• Maintain a Clean Working Environment:
  • Keep the work area and service van clean and organized.
  • Follow safety protocols and maintain a tidy workspace.
• Attend All Scheduled Meetings and Training Sessions:
  • Participate in company meetings and training sessions.
  • Stay updated on new procedures, technologies, and best practices.

Qualifications:

• Proven experience as a field service technician or in a similar role.
• Strong diagnostic and troubleshooting skills.
• Excellent communication skills, both verbal and written.
• Proficiency with tools and equipment used for maintenance and repairs.
• Ability to work independently and manage time effectively.
• Strong attention to detail and commitment to quality.
• Valid driver’s license and clean driving record.
• Knowledge of warranty procedures and parts management is a plus.

All-Lift Ltd. is an equal opportunity employer. All-Lift Ltd. welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. We sincerely thank all candidates who have applied, however, only those selected for an interview will be contacted. No agencies, please!