Repair Technician

Topcon Healthcare; Southwestern Ontario; On-site; CAD 52,000 - 76,000; Full time

Job summary

Topcon Healthcare in Waterloo, Ontario, is seeking a Repair Technician to inspect, diagnose, and repair ophthalmic instruments. You will manage returned units, loaner inventory, and provide support to the call center and internal teams. Documentation and adherence to internal procedures are essential.

Focusing on time management, critical thinking, and quality, you will work on-site at our Waterloo office with strong written communication and problem-solving skills to meet service standards.

Qualifications

• Associate degree or greater in a relevant field.
• Experience in electronics, mechanical, and/or optical troubleshooting.
• Strong organizational skills with multitasking and problem solving.
• Excellent negotiation, interpersonal, and critical thinking skills.
• Must hold a current, valid, unrestricted driver's license.
• Knowledge of medical device preventative maintenance and repair.
• Quality‑focused with a commitment to excellence.
• Proficient written and verbal communication skills.
• Ability to lift up to 50 pounds.
• Able to bend, stoop, twist, sit, stand, walk and move equipment throughout the day.

Responsibilities

• Manage assigned work orders to be closed in a timely manner.
• Diagnose and repair high‑tech medical equipment and instrumentation.
• Prepare and inspect loaner devices.
• Provide technical assistance to the customer service team regarding equipment maintenance and repair.
• Work under minimal supervision.
• Escalate unresolved issues to management.
• Document service/repair actions by completing forms, reports, and logs.
• Update job knowledge by participating in internal educational opportunities.
• Establish rapport with customers by examining complaints and providing solutions.

Skills

Electronics troubleshooting

Mechanical troubleshooting

Optical troubleshooting

Organizational skills

Written and verbal communication

Driver's license

Customer service

Education

Associate degree or greater in a relevant field

Job description

The Repair Technician is responsible for inspecting and repairing multiple customer ophthalmic instruments. This also includes repairing and inspecting returned products, loaner inventory, and show units and providing technical support to call center and internal teams.

Have previous knowledge of medical equipment preventative maintenance. This customer‑focused role supports both customers’ needs and company policies. Focusing on time management, critical thinking, quality, and being able to work under minimal supervision. Must be proficient at written communication, i.e., estimates and follow‑ups within internal protocols. This position requires one to be on‑site at our Waterloo office.

Key Responsibilities

• Manage assigned work orders to be closed in a timely manner.
• Diagnose and repair high‑tech medical equipment and instrumentation.
• Prepare and inspect loaner devices.
• Provide technical assistance to the customer service team regarding equipment maintenance and repair.
• Work under minimal supervision.
• Escalate unresolved issues to management.
• Document service/repair actions by completing forms, reports, and logs.
• Update job knowledge by participating in inner company educational opportunities.
• Establish rapport with customers by examining complaints and providing solutions, if needed.

Qualifications

• Associate degree or greater in a relevant field.
• Experience in electronics, mechanical, and/or optical troubleshooting.
• Strong organizational skills with the ability to multitask and quickly analyze and resolve specific problems.
• Excellent negotiation, interpersonal, and critical thinking skills.
• Must hold a current, valid, and unrestricted driver’s license.
• Knowledge of medical device preventative maintenance and repair.
• Quality‑focused with a commitment to excellence.
• Proficient written and verbal communication skills.
• The ability to lift, push, and/or pull up to 50 pounds.
• The ability to often bend, stoop, twist, sit, stand, walk, move boxes and equipment, and package and re‑package equipment throughout the workday.