Field Service Technician

Biesse; Calgary; On-site; CAD 48,000 - 72,000; Full time

Benefits offered by this job

Travel rewards program

Tools and equipment provided

Flight/hotel arrangements for business

Job summary

Biesse is seeking a Field Service Technician to install, repair, and maintain advanced machinery at customer sites across the region. You will train customer personnel on operations and maintenance, and diagnose mechanical, electrical, and pneumatic issues to keep equipment running at peak performance.

Ideal candidates have 3-5 years in technical service, strong troubleshooting skills, and a technical diploma or equivalent.

Qualifications

• 3-5 years of technical service experience, preferably with CNC industry machinery or similar equipment.
• Strong troubleshooting skills with mechanical, electrical/electronic, and pneumatic systems.
• Proficiency with measuring instruments to diagnose and resolve issues.

Responsibilities

• Perform mechanical installation, repair, and maintenance of advanced machinery at customer sites.
• Provide hands-on training to customer representatives on machinery operations and maintenance.
• Analyze, troubleshoot, and diagnose mechanical, electrical/electronic, and pneumatic issues to ensure peak performance.
• Conduct on-site service interventions, collaborating with customers to resolve problems efficiently.
• Maintain detailed service reports to document all service activities.
• Build and maintain strong customer relationships to deliver an exceptional service experience.
• Adhere to company policies and safety guidelines while ensuring equipment security and maintenance.

Skills

Troubleshooting

Customer service

Problem solving

Travel readiness

Education

Technical diploma or equivalent

Job description

Join the Biesse Team as a Field Service Technician!

Are you a hands-on problem solver who enjoys working with heavy capital machinery in a fast-paced, dynamic environment? If troubleshooting, installing, and maintaining cutting-edge equipment sounds like your kind of challenge, this is the role for you!

Why Join Us?

• Be part of a supportive team that values your expertise and growth.
• Earn travel rewards! Able to earn hotel & airline points towards your personal account during business travel.
• Focus on the job – flight, hotel & rental car reserved for you by an in-office team member, and tools/equipment are provided by the company.

What You'll Do

• Perform mechanical installation, repair, and maintenance of advanced machinery at customer sites.
• Provide hands-on training to customer representatives on machinery operations and maintenance.
• Analyze, troubleshoot, and diagnose mechanical, electrical/electronic, and pneumatic issues to ensure machinery operates at peak performance.
• Conduct on-site service interventions, collaborating with customers to resolve problems efficiently and effectively.
• Maintain detailed service reports to ensure accurate documentation of all service activities.
• Build and maintain strong customer relationships to deliver an exceptional service experience.
• Adhere to all company policies and safety guidelines while ensuring company equipment is secure and well-maintained.

What We're Looking For

• Location Flexibility: Must live within 45-minutes of a major airport.
• Physical Ability: Comfortable lifting, pushing, or pulling up to 50 lbs.
• Travel Availability: Willingness to travel extensively (90–100%), Monday through Friday.
• 3 - 5 years of technical service experience, preferably with CNC industry machinery or similar equipment.
• A technical diploma or equivalent hands-on work experience.
• Strong troubleshooting skills with knowledge of mechanical, electrical/electronic, and pneumatic systems.
• Proficiency in using mechanical and electrical measuring instruments to diagnose and resolve issues.
• A proactive problem-solving attitude with a commitment to customer satisfaction.