Road Service Technician

Norvex Canada; St. Catharines; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Group insurance

Retirement plan

Corporate clothing provided

Ongoing training

Opportunities for advancement

Job summary

Norvex Canada is seeking a Road Service Technician to maintain, diagnose, inspect, and repair specialized equipment directly at customer locations. You will serve as an ambassador by delivering safe, efficient, and professional service interventions.

Responsibilities include traveling to customer sites, diagnosing issues for quotes, performing repairs within quoted scopes and time frames, calibrating machines, conducting preventive maintenance, completing service reports, and coordinating with

Qualifications

• Significant experience in construction equipment mechanics.
• Strong mechanical, hydraulic, and electrical knowledge.
• Ability to read and interpret electrical and hydraulic diagrams.
• Valid driver's license.
• Manual dexterity, attention to detail, and precision.
• Organized, autonomous, resourceful, and able to manage priorities.

Responsibilities

• Traveling to customer sites or job sites to perform service calls.
• Diagnosing issues and determining necessary repairs for quote preparation.
• Carrying out repairs in accordance with quotes and within allocated time frames.
• Adjusting settings and calibrating various machines.
• Performing annual mechanical inspections and preventive maintenance.
• Completing repair, inspection, and preventive maintenance reports following the 2C method and attaching required photos.
• Immediately reporting any discrepancies with the quote to the immediate supervisor.
• Communicating safety concerns to the immediate supervisor.
• Adding all necessary parts (taken from the truck inventory) to work orders for repairs not initially included in the quote.
• Returning empty bins and unused parts to the parts department for inventory restocking.
• Managing and assisting with mobile unit inventory.

Skills

Mechanical knowledge

Hydraulic systems

Electrical knowledge

Diagnostics

Reading diagrams

Driver's license

Education

Significant experience in construction equipment mechanics

Job description

As a Road Service Technician, you will be responsible for the maintenance, diagnosis, inspection, and repair of specialized equipment directly at customer locations. You will act as a ambassador by delivering safe, efficient, and professional service interventions.

Your contribution to the company's success will include the following tasks:

• Traveling to customer sites or job sites to perform service calls.
• Diagnosing issues and determining necessary repairs for quote preparation.
• Carrying out repairs in accordance with quotes and within allocated time frames.
• Adjusting settings and calibrating various machines.
• Performing annual mechanical inspections and preventive maintenance.
• Completing repair, inspection, and preventive maintenance reports following the 2C method and attaching required photos.
• Immediately reporting any discrepancies with the quote to the immediate supervisor.
• Communicating safety concerns to the immediate supervisor.
• Adding all necessary parts (taken from the truck inventory) to work orders for repairs not initially included in the quote.
• Returning empty bins and unused parts to the parts department for inventory restocking.
• Managing and assisting with mobile unit inventory.

What we are looking for in our future colleagues:

• Significant experience in construction equipment mechanics, heavy mechanics or agricultural mechanics.
• Strong mechanical, hydraulic, and electrical knowledge.
• Ability to read and interpret electrical and hydraulic diagrams.
• Valid driver's license.
• Manual dexterity, attention to detail, and precision.
• Logical thinking, analytical skills, and strong diagnostic abilities.
• Organized, rigorous, autonomous, resourceful, and able to manage priorities.

What you can expect from your new team:

• Evenings and weekends off.
• Service vehicle equipped with specific parts and tools (kept at home).Group insurance covering prescription drugs, dental care, long-term disability, critical illness, healthcare professionals, telemedicine, the Employee Assistance Program (EAP), and much more!
• An employer contribution to the retirement plan that enhances the overall compensation package.
• Corporate clothing provided.
• Ongoing training.
• Opportunities for advancement in a context of growth and expansion.
• A pleasant work environment with a good spirit of camaraderie, with a management style based on respect, trust and collaboration.