Field Service Supervisor – Life Safety Services

FLS Transportation Service Limited; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in fire protection and life safety is seeking a Field Service Supervisor for its Calgary team. This role focuses on leadership and technical support while ensuring compliance and quality in service delivery. Ideal candidates should have substantial field experience, hold necessary technical certifications, and possess strong communication skills.

Benefits

Competitive salary

Comprehensive Group benefits

Educational assistance program

Employee referral bonus program

Social events

Qualifications

• Minimum 5 years of field experience in fire protection with supervisory experience.
• Strong working knowledge of NFPA, ULC, and applicable codes.
• Comfortable using digital tools (iPads, service software, Microsoft Office).

Responsibilities

• Provide coaching, guidance, and mentorship to field technicians.
• Ensure inspections, testing, and maintenance work meets standards.
• Act as a field liaison for service delivery and customer expectations.

Skills

Leadership

Technical Support

Problem Solving

Communication

Education

Red Seal, CFAA certification, or equivalent technical qualification

Job description

Company Description

Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?

Our goal is to partner with our customers, to ensure their buildings, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.

Why join the Classic team?

• CFLS is a caring company who values our staff.
• CFLS is local and is part of the community.
• CFLS is a full-service fire protection contractor.
• A great working environment with opportunities for career advancement
• Competitive salary
• Comprehensive Group benefits
• Educational assistance program
• Employee referral bonus program
• Social events: Building camaraderie and fostering a sense of community is essential.

Position Overview

Classic Fire + Life Safety is seeking a motivated, technically experienced, and people-first Field Service Supervisor to lead and support our growing Calgary service team. This individual will play a key leadership role in delivering high-quality fire and life safety inspection, testing, and maintenance services, while mentoring field technicians, ensuring safety compliance, and strengthening operational excellence.

As Field Service Supervisor, you will be the daily point of contact for our team of fire alarm, sprinkler, and extinguisher technicians. You will provide mentorship and technical leadership, ensure job quality and compliance, and help coordinate operational success with our Service Operations Manager and support teams.

This is a boots-on-the-ground leadership role for someone who thrives in the field, enjoys solving challenges, and takes pride in mentoring and developing others.

This job description serves as a guideline and may not encompass all functions of the role:

Main Duties and Responsibilities

Team & Technical Leadership

• Provide coaching, daily guidance, and mentorship to a multidisciplinary technician team.
• Be the go-to contact for field-level technical support, issue resolution, and job troubleshooting.
• Support technician onboarding, hands-on training, and participation in monthly safety/toolbox talks.
• Assist with performance coaching, feedback, and participation in HR-related activities as needed.

Field Operations & Quality Control

• Ensure inspections, testing, and maintenance work is performed efficiently, accurately, and to CFLS standards.
• Monitor documentation quality, job completion status, and help reduce return visits through QC practices.
• Conduct site visits, audits, and weekly eCompliance inspections.
• Coordination of tools, materials, and support logistics for ongoing and upcoming work.

Scheduling & Communication

• Help manage technician workload, ensure adequate on-call coverage.
• Act as a field liaison to align service delivery with customer and project expectations.
• Support job site readiness and sequencing of work to maximize technician productivity and customer satisfaction.

Safety & Compliance

• Promote a safety-first culture and ensure adherence to all CFLS safety programs and procedures.
• Lead or support incident investigations, and assist in maintaining compliance with safety certifications and documentation.
• Ensure timely submittal of safety forms, audits, incident reports, and assist in continuous safety program improvements.

Qualifications:

• Minimum 5 years of field experience in fire protection (ITM, Sprinkler, or Fire Alarm), with 1+ year in a team lead, foreman, or supervisory role.
• Strong working knowledge of NFPA, ULC, and applicable codes and standards.
• Experience coordinating field staff, troubleshooting technical issues, and supporting job documentation.
• Excellent communication skills, both written and verbal.
• Comfortable using digital tools (iPads, service software, Microsoft Office, etc.).
• Red Seal, CFAA certification, or equivalent technical qualification preferred.
  

Why Join Classic Fire + Life Safety?

• Be part of a people-first, values-driven organization.
• Grow into leadership roles in a company that invests in its team.
• Competitive compensation
• Comprehensive benefits per the current Collective Agreement.
• Opportunities to contribute to innovation, improvement, and a positive safety culture.

We thank all applicants who apply, but only those candidates who meet the above qualifications will be contacted for an interview.