Field Service Supervisor – Life Safety Services

Classic Fire + Life Safety; Calgary; On-site; CAD 75,000 - 100,000; Full time

Job summary

Classic Fire + Life Safety seeks a Field Service Supervisor in Calgary. The role is pivotal in ensuring high-quality fire and life safety services, with a focus on team leadership and operational excellence. Ideal candidates will have 5+ years of experience and relevant certifications, fostering a safety-first culture.

Benefits

Competitive salary

Comprehensive Group benefits

Educational assistance program

Employee referral bonus program

Social events

Qualifications

• Minimum 5 years of field experience in fire protection.
• Strong knowledge of NFPA and ULC standards.
• Experience in team leadership and technical support.

Responsibilities

• Provide mentorship and technical leadership to technicians.
• Ensure compliance with safety programs and procedures.
• Conduct inspections and monitor job quality.

Skills

Communication

Technical Troubleshooting

Leadership

Safety Compliance

Education

Red Seal Certification

CFAA Certification

Tools

Microsoft Office

Job description

Field Service Supervisor – Life Safety Services

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Company Description

Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?

Company Description

Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?

Our goal is to partner with our customers, to ensure their buildings, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.

Why join the Classic team?

• CFLS is a caring company who values our staff.
• CFLS is local and is part of the community.
• CFLS is a full-service fire protection contractor.
• A great working environment with opportunities for career advancement
• Competitive salary
• Comprehensive Group benefits
• Educational assistance program
• Employee referral bonus program
• Social events: Building camaraderie and fostering a sense of community is essential.
  
  

Position Overview

Classic Fire + Life Safety is seeking a motivated, technically experienced, and people-first Field Service Supervisor to lead and support our growing Calgary service team. This individual will play a key leadership role in delivering high-quality fire and life safety inspection, testing, and maintenance services, while mentoring field technicians, ensuring safety compliance, and strengthening operational excellence.

As Field Service Supervisor, you will be the daily point of contact for our team of fire alarm, sprinkler, and extinguisher technicians. You will provide mentorship and technical leadership, ensure job quality and compliance, and help coordinate operational success with our Service Operations Manager and support teams.

This is a boots-on-the-ground leadership role for someone who thrives in the field, enjoys solving challenges, and takes pride in mentoring and developing others.

This job description serves as a guideline and may not encompass all functions of the role:

Main Duties and Responsibilities

Team & Technical Leadership

• Provide coaching, daily guidance, and mentorship to a multidisciplinary technician team.
• Be the go-to contact for field-level technical support, issue resolution, and job troubleshooting.
• Support technician onboarding, hands-on training, and participation in monthly safety/toolbox talks.
• Assist with performance coaching, feedback, and participation in HR-related activities as needed.
  
  

Field Operations & Quality Control

• Ensure inspections, testing, and maintenance work is performed efficiently, accurately, and to CFLS standards.
• Monitor documentation quality, job completion status, and help reduce return visits through QC practices.
• Conduct site visits, audits, and weekly eCompliance inspections.
• Coordination of tools, materials, and support logistics for ongoing and upcoming work.
  
  

Scheduling & Communication

• Help manage technician workload, ensure adequate on-call coverage.
• Act as a field liaison to align service delivery with customer and project expectations.
• Support job site readiness and sequencing of work to maximize technician productivity and customer satisfaction.
  
  

Safety & Compliance

• Promote a safety-first culture and ensure adherence to all CFLS safety programs and procedures.
• Lead or support incident investigations, and assist in maintaining compliance with safety certifications and documentation.
• Ensure timely submittal of safety forms, audits, incident reports, and assist in continuous safety program improvements.
  
  

Qualifications:

• Minimum 5 years of field experience in fire protection (ITM, Sprinkler, or Fire Alarm), with 1+ year in a team lead, foreman, or supervisory role.
• Strong working knowledge of NFPA, ULC, and applicable codes and standards.
• Experience coordinating field staff, troubleshooting technical issues, and supporting job documentation.
• Excellent communication skills, both written and verbal.
• Comfortable using digital tools (iPads, service software, Microsoft Office, etc.).
• Red Seal, CFAA certification, or equivalent technical qualification preferred.
  
  

Why Join Classic Fire + Life Safety?

• Be part of a people-first, values-driven organization.
• Grow into leadership roles in a company that invests in its team.
• Competitive compensation
• Comprehensive benefits per the current Collective Agreement.
• Opportunities to contribute to innovation, improvement, and a positive safety culture.
  
  

We thank all applicants who apply, but only those candidates who meet the above qualifications will be contacted for an interview.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Public Safety

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