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Implementation Team Lead

Jolera Inc

Calgary

On-site

CAD 80,000 - 110,000

Full time

Yesterday

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Job summary

Jolera Inc. is seeking a motivated Team Lead for their implementation team. The ideal candidate will excel in a collaborative environment, focusing on quality and efficiency while leading high-performance teams. This role offers the opportunity for professional growth within a supportive and innovative workspace, located in Calgary, Alberta.

Benefits

Competitive salary and benefits package

Opportunities for professional growth

Qualifications

At least 2 years IT implementation experience in a leadership role.
Experience in hands-on project management.
Strong English communication skills.

Responsibilities

Lead a team of implementation specialists, promoting collaboration.
Ensure projects are completed on time and meet customer expectations.
Track and report key performance metrics.

Skills

Leadership

Communication

Project Management

Collaboration

Technical Aptitude

Be Part of Something Bigger. Be Part of Jolera.

Jolera is a trailblazing Global Systems Integrator (GSI) committed to pushing the boundaries of innovation and technology. We empower our employees to explore new ideas and achieve success on a global scale. Ready to make an impact? Join our team today.

At Jolera, diversity isn’t just a buzzword—it’s the foundation of our success. Our inclusive culture welcomes ideas from every background, ensuring everyone’s voice is heard and valued.

Fueling Innovation
and Growth

Our innovative spirit is powered by the unique perspectives of our team. At Jolera, we believe that groundbreaking ideas are born when we embrace diverse viewpoints and collaborate openly.

Nurturing Leaders from Within

Our people are our greatest asset. We focus on developing leadership from within, ensuring our team is equipped to drive both personal and organizational success.

“Jolera fosters a collaborative and accessible work environment where teamwork thrives. The focus on career growth and long-term stability truly sets it apart. Plus, moments like our 2022 Christmas Dinner showcase the strong camaraderie that makes Jolera special.”

“Working at Jolera has been an exciting journey of growth and innovation. The collaborative and supportive environment empowers everyone to make a real impact. Leading the Azores office expansion was a proud moment, highlighting Jolera’s commitment to both its team and the community. I’m truly proud to be part of a company that values its people and fosters growth.”

“Trust and flexibility have defined my experience. The ability to work from home and the trust-based management style empower me to take ownership of my tasks. Starting my Canadian journey here and advancing from Tier 1 to Solutions Architect proves that dedication is truly recognized. This isn’t just a workplace—it’s a family.”

Elvin Rahamefy

Solutions Architect, Global Solutions

“It’s a family-like atmosphere where growth and long-term commitment thrive. Open communication is a core value, and it’s something every employee embraces. Over my 10 years here, teamwork has created many memorable moments—like moving a fully operational rack through tight spaces without disconnecting it.”

Manager, Service Delivery

“A positive and fast-paced atmosphere makes every day engaging. The chance to work across diverse networking areas, clients and projects is something I truly value. A standout moment for me was receiving recognition for my contributions—it was both motivating and rewarding.”

“Collaboration and trust are at the heart of our work environment. The openness to communication and the strong sense of teamwork create a space where challenges are tackled effectively. Witnessing the growth of our team in Portugal—from around 30 people to where we are today—has been an incredibly rewarding journey.”

Director, Europe Channel Solutions

“A welcoming and collaborative atmosphere defines my experience here. The support from leadership, team members, and especially the PMO team creates an environment where growth feels natural. Winning the Jolera Advantage Blue Award was a proud moment for me—it reinforced the value of hard work and the incredible support system we have here.”

Gurpreet Kaur Saini

“I joined Jolera as a new graduate from Ryerson University seeking to gain experience in the IT industry. Working with Jolera solidified my business acumen and I consider this to be one of my best career choices. Every day is unique as I am surrounded by many different challenges and teams. I am grateful to be part of this rapidly growing company, Jolera!”

Mathusan Selvarasa

Senior Business Systems Analyst, Operations

“I started with Jolera with an internship about three years ago. It’s been an incredible journey and I’m grateful for Jolera for the opportunity to meet fantastic people who enable me to learn every day and grow professionally.”

“Joining from a small island in Sri Lanka to Canada, Jolera is an exciting new opportunity for me. As I grow, I started to realize how amazing all the IT opportunities exist here. The skills and knowledge of the people I work with at Jolera are outstanding. And, how we talk and treat each other makes Jolera a fabulous workplace. I encourage all of you out there; to join us.”

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Who We Are
Jolera stands as a distinguished multinational Global Systems Integrator (GSI), a vanguard in delivering comprehensive and bespoke IT solutions to a diverse clientele, encompassing both direct customers and channel partners across the globe. We are driven by a commitment to excellence, leveraging a team of over 550 highly skilled professionals to design, implement, and manage technology systems that are not only effective and competitive but also scalable and value driven. Our comprehensive suite of services includes the creation of customized technology solutions tailored to specific business needs, in-depth IT assessments and strategic planning, meticulous IT device and infrastructure management, robust data backup and recovery solutions, seamless cloud and on-premise migrations, enterprise-grade security services, and round-the-clock, 24/7/365 quad-lingual end-user support. At Jolera, we believe in empowering organizations worldwide with innovative and reliable IT solutions, and we invite you to join us in this mission.

Who You Are

The Team Lead for the implementation team is a key role within the PMO department, responsible for leading a team of specialists who coordinate the logistical requirements to implement Jolera managed services clients. The ideal candidate is a dynamic individual with experience leading a diverse technical team, a passion for leading and working in a collaborative environment of ownership, transparency, continuous improvement, driving dedication to ensuring our clients consistently have the best possible experience.

What You’ll Do

This team lead is an energetic, passionate, collaborative leader with strong communication skills. A self-starter who thrives in an environment of personal accountability and enjoys being part of a challenging outcome-orientated culture. They thrive on coaching, mentoring, and leading a high-performance team, always striving to improve. Quality and efficiency are key success criteria for this role.

Team Leadership and Development

- Lead a team of high-performing implementation specialists, fostering a culture of excellence, collaboration, and continuous improvement.

- Provide guidance and mentorship, motivate and influence the team to be successful in their role.

- Promote knowledge sharing, recommend training programs to enhance the team's skills and capabilities.
- Assist in resolving any issues or conflicts that arise during project execution.
- Continuously track, manage, and report on key performance metrics of the activation team.
- Ensure an understanding to adhere to Jolera and PMO KPIs for the department including customer satisfaction and service activation timelines.
- Continuous communication and collaboration with PMO for successful activation of services including identification of risks and opportunities, providing strategic recommendations to optimize approaches to meeting and exceeding SLOs.

- Ensure internal systems are kept up to date by the team including project status, % complete, billing and project time entries.
- Ongoing support to the team to ensure each project is completed on time and on budget, meeting customer expectations.
- Assist in troubleshooting problems or challenges with implementation (managed services) projects.
- Manage more complex, escalated, and/or other implementations, as necessary.
- Additional responsibilities as assigned.

Department Specialization and Compliance
- Be an expert at the delivery of each service provided by the team.
- Recommend processes and training programs to ensure the team has the appropriate knowledge as experts in onboarding Jolera services.
- Implement approved best practices for product onboarding, ensuring adherence to timelines, milestones, deliverables, and quality service.
- Ensure the team consistently adheres to appropriate quality standards to implement the services.

- Assist in troubleshooting problems or challenges related to department specialization.

- Ensure the team appropriately follows project initiation to closure requirements including kickoff,
- QA/QC and operational readiness.
- Collaborate with cross-functional teams to identify resource requirements, allocate resources efficiently, and optimize resource utilization.

Qualifications:

- At least 2 years of previous IT implementation experience in a leadership role
- At least 2 years of hands-on project management experience
- A strong understanding of product management and delivery.
- Strong English written and communication skills.

- Ability to calm a stressful environment.
- Technical aptitude and understand of product delivery.

Working Conditions
- Position requires incumbent to work from the Jolera offices a minimum of three days per week if located near a Jolera office.
- Overtime may be required at any time to meet deadlines including some hours during EST.

- Physically able to participate in training sessions, presentations, and in-person and online meetings.

What We Offer

- A competitive salary and benefits package that appreciates your worth.

- Perks that make every day a bit more special.

- Opportunities for professional growth and development that will push your career to new heights.

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

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