Field Service Supervisor - Kearl

Finning; Fort McMurray; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in the heavy equipment sector is seeking a Service Supervisor to lead a team at the customer site in Kearl Lake. The role involves ensuring safe work practices, coordinating operations, and developing technicians. This position offers a 14x14 shift rotation with provided accommodations and flights.

Benefits

Customer flights provided

Camp accommodation provided

Qualifications

• Minimum 5 years of leadership experience.
• Strong interpersonal and communication skills.

Responsibilities

• Lead a team by providing strong leadership and measuring technician productivity.
• Coordinate and schedule work orders and repairs.
• Motivate and develop technicians to meet performance objectives.

Skills

Leadership

Communication

Planning

Organization

Education

Heavy Equipment Technician certificate

Tools

Microsoft Applications

SIS

Caterpillar Web Navigation

Job description

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

We are looking for individuals who see opportunities where others cannot, help our customers, and drive our business objectives. If you're eager to contribute your talents and ideas to a successful industry leader, consider your future with Finning (Canada).

As a Service Supervisor at Finning Canada, you will lead a team by providing strong leadership, measuring technician productivity, coaching, mentoring, providing performance feedback, and supporting technician growth. You will develop and leverage internal and external relationships to identify process improvements, create standardization, and understand and achieve business goals. This role works a 14x14 shift rotation and is based at the customer site in Kearl Lake.

Job Description:

Major Job Functions:

• Model safe, environmentally sound, and healthy work behaviors in support of Finning’s Safety Policies, Programs, and initiatives.
• Collaborate with the Product Support Service Manager and branch stakeholders to ensure successful operations.
• Coordinate and schedule work orders and repairs, make warranty decisions, and administer claims as appropriate.
• Lead effective resolutions for customer and supplier issues to achieve high customer loyalty.
• Motivate and develop technicians to meet personal and team performance objectives.
• Provide guidance on Finning policies.
• Review and monitor warranty statements to meet business objectives.
• Manage and execute training, performance evaluations, and coaching sessions for direct reports.

Qualifications:

• Heavy Equipment Technician certificate preferred.
• Minimum 5 years of leadership experience.
• Strong interpersonal and communication skills.
• Excellent planning and organizational skills.
• Proficient in Microsoft Applications, SIS, and Caterpillar Web Navigation.
• Driver's License with a clean Driver's Abstract.

Note:

• This position is based at the customer site in Kearl Lake, working a 14x14 shift rotation.
• Customer flights and camp accommodation are provided.

At Finning, we prioritize diversity and inclusion. We are proud to be an equal opportunity employer and actively encourage all individuals to express themselves and reach their full potential. We do not discriminate based on gender identity, race, ethnicity, religion, age, sexual orientation, marital and family status, or disabilities. We are committed to providing reasonable accommodations during the recruitment process; please inform your recruiter if needed.