Field Service Supervisor - Mildred Lake

Finning; Fort McMurray; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in the heavy equipment industry is seeking a Service Supervisor in Fort McMurray. The role involves managing a team of technicians, ensuring safety and operational efficiency, and driving performance through effective leadership. Candidates should possess strong interpersonal skills, a Heavy Equipment Technician certificate, and a minimum of 5 years of leadership experience. Join a diverse and inclusive environment where your contributions are valued.

Qualifications

• Minimum 5 years leadership experience.
• Strong interpersonal and communication skills.

Responsibilities

• Manage technician productivity and provide performance feedback.
• Coordinate work orders and repairs, ensuring customer satisfaction.
• Lead training and coaching sessions for direct reports.

Skills

Leadership

Communication

Planning

Organization

Education

Heavy Equipment Technician certificate

Tools

Microsoft Applications

SIS

Caterpillar Corporate Web Navigation

Job description

We are looking for people who have the ability to see opportunities where others cannot. Individuals who help our customers and drive our business objectives. People who are eager to contribute their talents and their ideas to a successful industry leader. If that describes you, then let's talk about your future with Finning (Canada).

As a Service Supervisor with Finning Canada, you will manage the team by providing strong leadership, measure technician productivity, coach, mentor, provide performance feedback and support the growth of the technicians. You will develop and leverage both internal and external relationships to identify process improvements, create standardization, and understand and achieve business goals.

Job Description :

Major Job Functions :

• Model the way for a safe, environmentally sound and healthy work behaviors in support of Finning's Safety Policies, Programs and initiatives
• Collaborate with the Product Support Service Manager and stakeholders at the Branch to ensure the successful execution of operations
• Coordinate and schedule work orders and repairs, provide warranty decisions and administer claims as appropriate
• Lead effective resolutions for customer and supplier issues to achieve high customer loyalty
• Motivate and develop technicians to achieve personal and team performance objectives
• Provide guidance to the teams on Finning policies
• Review and monitor warranty statements to ensure business objectives are achieved
• Manage and execute training requirements, performance evaluations and coaching sessions for all direct reports

Qualifications :

• Heavy Equipment Technician certificate is preferred
• Minimum 5 years leadership experience
• Strong interpersonal and communication skills
• Excellent planning and organizational skills
• Computer literate with proficiency in Microsoft Applications, SIS and Caterpillar Corporate Web Navigation
• Driver's License with a clean Driver's Abstract

Note :

• This position is based at Mildred Lake working a 14x14 continuous shift

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and / or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process, please inform your recruiter.

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