Field Service Supervisor — Heavy Equipment

Liebherr-Werk Nenzing GmbH; Winnipeg; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Benefits from day 1

3 weeks vacation + 6 wellness days

RRSP matching 6%

Education allowance $3000/year

Job summary

Liebherr Canada Ltd. seeks a Field Service Supervisor to oversee branch field service operations, supervise technicians, schedule work, and ensure excellent customer service.

You will plan, direct, and manage performance while maintaining strong safety standards and timely invoicing. The role requires 3+ years of supervisory experience in heavy equipment and OEM exposure; strong leadership and customer-facing skills are essential.

Qualifications

• Minimum 3+ years in supervisory or management roles.
• Experience in heavy equipment industries; OEM experience preferred.
• Strong interpersonal and coaching skills.

Responsibilities

• Provide support and communication for Field Service Technicians to drive performance.
• Oversee daily scheduling and planning to meet customer expectations.
• Serve as front line contact for Field Service requests and issues.
• Assist customers and technicians with technical issues by phone, email, or in person; escalate as needed.
• Prepare service/repair quotes as required.
• Build customer relationships and resolve issues or escalate to the Service Manager.
• Open work orders and manage time sheets, reports, and parts requisitions.
• Monitor and maximize WIP; ensure timely invoicing of field jobs.
• Uphold safety rules and procedures; adhere to company policy.
• Liaise with Parts for parts availability to complete jobs.

Skills

Field Service Leadership

Customer communication

Scheduling & planning

Safety compliance

Job description

Liebherr Canada Ltd. seeks a Field Service Supervisor to oversee branch field service operations, supervise technicians, schedule work, and ensure excellent customer service.

You will plan, direct, and manage performance while maintaining strong safety standards and timely invoicing. The role requires 3+ years of supervisory experience in heavy equipment and OEM exposure; strong leadership and customer-facing skills are essential.