Service Supervisor

Liebherr-Werk Nenzing GmbH; Winnipeg; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Benefits from day 1

3 weeks vacation + 6 wellness days

RRSP matching 6%

Education allowance $3000/year

Job summary

Liebherr Canada Ltd. seeks a Field Service Supervisor to oversee branch field service operations, supervise technicians, schedule work, and ensure excellent customer service.

You will plan, direct, and manage performance while maintaining strong safety standards and timely invoicing. The role requires 3+ years of supervisory experience in heavy equipment and OEM exposure; strong leadership and customer-facing skills are essential.

Qualifications

• Minimum 3+ years in supervisory or management roles.
• Experience in heavy equipment industries; OEM experience preferred.
• Strong interpersonal and coaching skills.

Responsibilities

• Provide support and communication for Field Service Technicians to drive performance.
• Oversee daily scheduling and planning to meet customer expectations.
• Serve as front line contact for Field Service requests and issues.
• Assist customers and technicians with technical issues by phone, email, or in person; escalate as needed.
• Prepare service/repair quotes as required.
• Build customer relationships and resolve issues or escalate to the Service Manager.
• Open work orders and manage time sheets, reports, and parts requisitions.
• Monitor and maximize WIP; ensure timely invoicing of field jobs.
• Uphold safety rules and procedures; adhere to company policy.
• Liaise with Parts for parts availability to complete jobs.

Skills

Field Service Leadership

Customer communication

Scheduling & planning

Safety compliance

Job description

This position will oversee the Field Service operations for their assigned branch through the effective supervision and direction of the field service technicians. The Supervisor will determine methods and courses of action through efficient and effective planning, scheduling and performancemanagement to ensure that exemplary customer service is delivered.

Responsibilities

• Provide strong support and communication for designated Field Service Technicians to foster employee engagement, teamwork & top performance
• Oversee the daily scheduling and planning of Field Service Technicians to ensure that the workforce is adequately assigned to meet and exceed customer expectations
• Serve as front line customer contact for Field Service requests, follow-up and service issues
• Assist customers and Field Technicians with technical issues by phone, email and in person as needed (escalate to Technical Assistance as required)
• Prepare service/repair quotes for customers as needed
• Build customer relationships and resolve customer issues directly or elevate to Service Manager as required (visit customer sites as required)
• Open work orders (including monthly No Charges) as required
• Accurately review, approve and enter as required service reports, time sheets, work orders and parts requisitions
• Monitor, review and maximize efforts to ensure appropriate levels of WIP on a daily basis and maintain timely closing/invoicing of all field jobs
• Champion and maintain all safety rules and procedures
• Liaise with Parts regarding parts ordering and availability to ensure timely completion of jobs
• Other duties as assigned
• Must have experience within the Heavy Equipment or related industry, Heavy Equipment License is preferred
• 3+ years Supervisory or Management experience is required, OEM experience strongly preferred
• Exceptional interpersonal, coaching & leadership skills are required
• High level of professionalism and ability to interact calmly while under pressure
• Agile and adaptable to the changing demands of the industry
• Customer and employee centric
• Valid driver's license is required

Our Offer

• Competitive wages
• Extensive benefits with employer paid premiums starting day 1
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• $3000 annual allowance for continuing education
• International training & development work opportunities for select roles*
• And much more!

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.
Please note the following:
We do not use AI to screen resumes. Every application is reviewed directly by a human talent acquisition specialist.
This position is for an existing vacancy.

One Passion. Many Opportunities.

The company

The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973.Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.