Senior Service Manager – Heavy Equipment & Field Support

Brandt Group of Companies; Nanaimo; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

RRSP / Pension matching

Competitive compensation

Job summary

Brandt Group of Companies is seeking a Service Manager to lead the after-market support services and manage the service department team, shop, field, and resident technicians. You will drive service delivery, quality, and profitability across Canada, with a focus on safety, scheduling, and customer satisfaction.

The role requires strong leadership, budgeting, and relationship-building skills to partner with customers and internal teams, while maintaining Brandt standards and safety compliance.

Qualifications

• 5-7 years’ progressive combined experience in service, management, and business.
• Experience in the operation of a heavy equipment dealership.
• Ability to organize work, set priorities, and achieve objectives.
• Ability to lead teams effectively.
• Willingness to travel to customer worksites and operate around heavy equipment.
• Strong customer service orientation and professional communication.
• Journeyperson Heavy Equipment Technician Certification considered an asset.
• Governmental “Blue Seal” certification in Service Management or similar considered an asset.

Responsibilities

• Manage service workflow to ensure work is planned, scheduled, and completed on time and within quoted costs.
• Build and maintain strong relationships with customers and internal teams to support effective service delivery.
• Ensure quality service execution in shop, field, and resident locations in line with company standards.
• Prepare accurate quotes, oversee work orders, and ensure timely job closure and billing.
• Work directly with customers to diagnose issues, resolve complaints, and support equipment uptime.
• Coordinate with parts and sales to ensure parts availability and minimize service downtime.
• Ensure compliance with safety, quality, warranty, and reporting standards.
• Maintain clean, safe facilities and equipment to Brandt standards.
• Collaborate with corporate product support teams to improve service effectiveness and profitability.
• Develop and manage the annual service department budget.
• Monitor monthly performance metrics including revenue, margins, expenses, productivity, and KPIs.
• Manage warranty claims, PIPs, and credits to maximize recovery.
• Monitor and close Work in Progress (WIP) to ensure accurate financial reporting.

Job description

Brandt Group of Companies is seeking a Service Manager to lead the after-market support services and manage the service department team, shop, field, and resident technicians. You will drive service delivery, quality, and profitability across Canada, with a focus on safety, scheduling, and customer satisfaction.

The role requires strong leadership, budgeting, and relationship-building skills to partner with customers and internal teams, while maintaining Brandt standards and safety compliance.