Field Service Representative (Technologist / Technician)

Eaton; Kamloops; On-site; CAD 93,000 - 117,000; Full time

Job summary

Eaton's Kamloops, BC location invites a Field Service Representative to join our Electrical Engineering and Services team. You will provide field service support, acceptance testing, commissioning, troubleshooting of HV systems, and advisory to customers on the best technical solutions.

This role requires self-management of projects, travel to customer sites and occasional US travel for training, with salary range $93,000–$117,000 per year and benefits from day one.

Qualifications

• Diploma or Degree in Electrical field from an accredited institution.
• Minimum of five (5) year of experience evaluating and servicing electrical distribution or control systems.
• No relocation assistance is provided. Kamloops-based role requires business travel to customer sites, occasional overnight travel, and travel to the United States for training on safety and Eaton products.
• Driver’s licence is required.
• Must be legally authorized to work in Canada without company sponsorship currently or in the future.

Responsibilities

• Provide field service engineering, technical assistance, scheduling and sales support direction to customers in areas of installation, testing, startup, maintenance, repair, training and modification of electrical power distribution equipment.
• Responsible to self-manage assigned projects for electrical equipment; knowledge of electrical test and diagnostic equipment.
• Deliver technical solutions to customers.
• Performs less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations.
• Mentor less experienced technicians.
• Provide technical training.
• Perform all job functions with adherence to Eaton’s Philosophy and Values, as well as Safety and Environmental standards.

Skills

Communication

Analytical thinking

MS Office

Time management

Customer relations

Education

Electrical field diploma/degree

Red Seal Interprovincial Journeyman Electrician (desirable)

Tools

Electrical test equipment

Job description

Eaton’s Electrical Engineering and Services Division is hiring a Field Service Representative to join our team. This position will be located out of Kamloops, BC.
The expected annual salary range for this role is $93,000 - $117,000 per year, and offers benefits from day one.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

The Field Service Representative is responsible for providing field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems; advise customers and provide best technical solution to solve the customer issue; complete assigned jobs with assistance from Field Service Representatives and engineers; conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards.

The primary purpose of this position is to provide field service engineering and technical assistance to customers in areas of installation, startup, maintenance, repair, training and modification on power transmission, distribution and generation equipment and systems.

In This Function You Will

• Provide field service engineering, technical assistance, scheduling and sales support direction to customers in areas of installation, testing, startup, maintenance, repair, training and modification of electrical power distribution equipment;
• Responsible to self-manage assigned projects for electrical equipment; knowledge of electrical test and diagnostic equipment.
• Deliver technical solutions to customers.
• Performs less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations.
• Mentor less experienced technicians.
• Provide technical training.
• Perform all job functions with adherence to Eaton’s Philosophy and Values, as well as Safety and Environmental standards.

Qualifications

Required (Basic) Qualifications

• Diploma or Degree in Electrical field from an accredited institution/ or Red Seal Interprovincial Journeyman Electrician Certification/Ticket
• Minimum of five (5) year of experience evaluating and servicing electrical distribution or control systems
• No relocation assistance is provided. This Kamloops-based role requires business travel to customer sites, occasional overnight travel, and travel to the United States for training on safety and Eaton products.
• Driver’s licence is required
• Must be legally authorized to work in Canada without company sponsorship currenlty or in the future.

Preferred Qualifications

• Experience in protective relays preferred.
• Experience in performing power quality measurements, troubleshooting, and analysis preferred.
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems is highly desirable.

Skills

Position Success Criteria:

• Excellent communication and interpersonal skills.
• Strong analytical aptitude and complex problem-solving skills.
• Intermediate/advanced knowledge of Microsoft office applications.
• Effective time management, prioritization and project management skills
• Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
• Understanding of the company’s and competitor’s electrical, electronic and mechanical products.
• Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

This posting is for an existing vacancy.

At Eaton we leverage artificial intelligence to recommend jobs to you that match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made by Eaton leaders through a structured interview process and not AI.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.