Field Service Representative (FSR) - Trenton

Pal Airlines; Town of Trenton; Vor Ort; CAD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Health benefits

Pension plan

Employee & Family Assistance Program

On-site work at MOB hanger

Proud Canadian mission

Zusammenfassung

AirPro SAR Services Inc. in Trenton, Ontario, is seeking a Field Service Representative (FSR) to join the team at the MOB hanger. You will act as the critical link between AirPro and the customer, coordinating maintenance and technical support for the FWSAR fleet.

Role requires AME experience, multi-engine aircraft familiarity, and strong customer-service skills. On-site work at the Trenton MOB with potential travel. Security clearance will be pursued.

Qualifikationen

• Minimum five years’ experience in Aircraft Maintenance Engineering (AME) or Aerospace Engineering.
• Located in Canada or willing to relocate and work in Canada.
• Experience with multi-engine aircraft is required.
• Superior customer service and relationship-building skills.
• Effective communication skills in English; fluency in French is desirable.
• Proven ability to coordinate support services effectively.
• Valid passport and ability to obtain Government of Canada security clearance
• EASA license and/or AME M2 license is an asset.

Aufgaben

• Serve as the main point of contact with the customer’s maintenance and operational teams to ensure seamless support.
• Collaborate with AirPro engineering to track, resolve, and implement technical solutions.
• Build and maintain relationships with the customer’s technical organization.
• Assist the customer in tracking and resolving technical faults across the fleet.
• Provide technical assessments on spare parts requests and align with fleet operations.
• Offer technical guidance to customer aircraft technicians and coordinate with them on procedures for issues and warranties.
• Assess aircraft fleet activity and report relevant support issues.
• Liaise between AirPro engineering teams and the customer for alignment.

Kenntnisse

Customer service

Relationship building

Communication

Analytical thinking

Problem solving

Jobbeschreibung

Field Service Representative (FSR) - Trenton

Full-Time Permanent Trenton, ON, CA

Based in Trenton, Ontario

Anticipated start January 2027

Make Your Mark Supporting Canada’s Search and Rescue Mission
Are you ready to play a frontline role in one of Canada’s most meaningful aerospace programs?

AirPro SAR Services Inc., a proud Canadian joint venture between Airbus Defence and Space and PAL Aerospace, delivers end-to-end support for the Royal Canadian Air Force’s Fixed Wing Search and Rescue (FWSAR) fleet. Our work matters, every mission, every part, every person. We are united by a single goal: to keep the CC295 Kingfisher fleet flying and ready to respond when Canadians need it most.

We’re currently looking for a Field Service Representative (FSR) to join our growing team. You’ll be the critical link between AirPro and the customer, helping ensure fleet readiness at the Trenton Main Operating Base (MOB). This isn’t just a job, it’s a way to contribute directly to a national, life-saving mission.

Duties and Responsibilities:

• Customer Interface: Serve as the main point of contact with the customer’s maintenance and operational teams, ensuring seamless communication and support after fleet entry into service.
• Technical Support: Collaborate closely with the AirPro engineering team to track, resolve, and implement technical solutions, while providing guidance on troubleshooting and maintenance tasks.
• Relationship Management: Build and maintain strong relationships with the customer’s technical organization, identifying and addressing operational concerns in technical documentation, procedures, and daily operations.
• Fleet Management: Assist the customer in tracking and resolving technical faults across the fleet, ensuring that all queries are appropriately addressed and that aircraft availability is optimized.
• Spare Parts Coordination: Provide technical assessments on frequent spare parts requests, identifying and addressing unforeseen needs that may impact fleet operations.
• Training and Guidance: Offer technical guidance to customer aircraft technicians and coordinate with them on procedures for reporting technical issues, managing component warranties, and implementing modifications as per service bulletins.
• Operational Assessment: Continually assess the aircraft fleet’s operational activity and report any relevant support issues, ensuring that the fleet is maintained to the highest standards.
• Liaison: Act as a liaison between AirPro’s engineering teams, and the customer to ensure alignment and effective communication.
• Additional Responsibilities: Perform other duties as assigned to support the success of the FWSAR programme.

Qualifications:

• Minimum five years’ experience in Aircraft Maintenance Engineering (AME) or Aerospace Engineering.
• EASA license and/or AME M2 license is an asset.
• Located in Canada or willing to relocate and work in Canada.
• Experience with multi-engine aircraft is required.
• Superior customer service and relationship-building skills.
• Effective communication skills in English; fluency in French is desirable.
• Proven ability to coordinate support services effectively.
• Flexibility and adaptability in a dynamic work environment.
• Strong analytical, critical thinking, and problem-solving abilities.
• Valid passport and ability to obtain Government of Canada security clearance

What We Offer:

• A role with purpose, supporting Canada’s SAR capabilities
• Comprehensive health benefits including medical, dental, vision, and life insurance
• Defined Contribution Pension Plan
• Employee & Family Assistance Program
• Work will be performed on-site within MOB hanger on CFB Trenton
• A chance to be part of a proudly Canadian mission, backed by world-class aerospace partners

At AirPro, we believe in the power of teamwork, trust, and Canadian ingenuity. This is your opportunity to make a difference, on the ground and in the air. Join us and be proud of the role you play in supporting those who serve all Canadians.

AirPro SAR Services Inc. is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.