Field Service Representative (FSR) - Trenton

PAL; Quinte West, Quebec; On-site; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Assistance program

On-site work at MOB hanger

Job summary

AirPro SAR Services Inc. in Ontario seeks a Field Service Representative to ensure fleet readiness for the FWSAR program at the Trenton MOB.

You will serve as the primary liaison between AirPro and the customer, delivering technical support, coordinating spare parts, and guiding maintenance tasks to keep the CC295 Kingfisher fleet mission-ready. The role requires AME experience, multi-engine aircraft knowledge, and strong English communication.

Qualifications

• Minimum five years' experience in Aircraft Maintenance Engineering (AME) or Aerospace Engineering.
• EASA license and/or AME M2 license is an asset.
• Located in Canada or willing to relocate and work in Canada.
• Experience with multi-engine aircraft is required.
• Superior customer service and relationship-building skills.
• Effective communication skills in English; fluency in French is desirable.
• Proven ability to coordinate support services effectively.
• Flexibility and adaptability in a dynamic work environment.
• Strong analytical, critical thinking, and problem-solving abilities.
• Valid passport and ability to obtain Government of Canada security clearance

Responsibilities

• Serve as the main point of contact with the customer’s maintenance and operational teams, ensuring seamless communication and support after fleet entry into service.
• Collaborate with the AirPro engineering team to track, resolve, and implement technical solutions, while guiding troubleshooting and maintenance tasks.
• Build and maintain strong relationships with the customer’s technical organization, addressing operational concerns in documentation and procedures.
• Assist the customer in tracking and resolving technical faults across the fleet, ensuring aircraft availability is optimized.
• Provide technical assessments on spare parts requests and address unforeseen needs impacting fleet operations.
• Offer technical guidance to customer aircraft technicians and coordinate with them on procedures for reporting issues and managing warranties.
• Continually assess fleet activity and report relevant support issues to maintain high standards.
• Act as liaison between AirPro’s engineering teams and the customer to ensure alignment and effective communication.
• Perform other duties as assigned to support the FWSAR programme

Skills

Customer interface

Technical support

Relationship management

Fleet management

Spare parts coordination

Training guidance

Operational assessment

Liaison

Communication

Problem solving

Education

Aircraft Maintenance Engineering (AME)

EASA/AME license asset

Job description

Based in Trenton, Ontario

Anticipated start January 2027

Make Your Mark Supporting Canada's Search and Rescue Mission

Are you ready to play a frontline role in one of Canada's most meaningful aerospace programs?

AirPro SAR Services Inc., a proud Canadian joint venture between Airbus Defence and Space and PAL Aerospace, delivers end-to-end support for the Royal Canadian Air Force's Fixed Wing Search and Rescue (FWSAR) fleet. Our work matters, every mission, every part, every person. We are united by a single goal: to keep the CC295 Kingfisher fleet flying and ready to respond when Canadians need it most.

We're currently looking for a Field Service Representative (FSR) to join our growing team. You'll be the critical link between AirPro and the customer, helping ensure fleet readiness at the Trenton Main Operating Base (MOB). This isn't just a job, it's a way to contribute directly to a national, life-saving mission.

Duties and Responsibilities:

• Customer Interface: Serve as the main point of contact with the customer's maintenance and operational teams, ensuring seamless communication and support after fleet entry into service.
• Technical Support: Collaborate closely with the AirPro engineering team to track, resolve, and implement technical solutions, while providing guidance on troubleshooting and maintenance tasks.
• Relationship Management: Build and maintain strong relationships with the customer's technical organization, identifying and addressing operational concerns in technical documentation, procedures, and daily operations.
• Fleet Management: Assist the customer in tracking and resolving technical faults across the fleet, ensuring that all queries are appropriately addressed and that aircraft availability is optimized.
• Spare Parts Coordination: Provide technical assessments on frequent spare parts requests, identifying and addressing unforeseen needs that may impact fleet operations.
• Training and Guidance: Offer technical guidance to customer aircraft technicians and coordinate with them on procedures for reporting technical issues, managing component warranties, and implementing modifications as per service bulletins.
• Operational Assessment: Continually assess the aircraft fleet's operational activity and report any relevant support issues, ensuring that the fleet is maintained to the highest standards.
• Liaison: Act as a liaison between AirPro's engineering teams, and the customer to ensure alignment and effective communication.
• Additional Responsibilities: Perform other duties as assigned to support the success of the FWSAR programme.

Qualifications:

• Minimum five years' experience in Aircraft Maintenance Engineering (AME) or Aerospace Engineering.
• EASA license and/or AME M2 license is an asset.
• Located in Canada or willing to relocate and work in Canada.
• Experience with multi-engine aircraft is required.
• Superior customer service and relationship-building skills.
• Effective communication skills in English; fluency in French is desirable.
• Proven ability to coordinate support services effectively.
• Flexibility and adaptability in a dynamic work environment.
• Strong analytical, critical thinking, and problem-solving abilities.
• Valid passport and ability to obtain Government of Canada security clearance

What We Offer:

• A role with purpose, supporting Canada's SAR capabilities
• Competitive salary
• Comprehensive health benefits including medical, dental, vision, and life insurance
• Defined Contribution Pension Plan
• Employee & Family Assistance Program
• Work will be performed on-site within MOB hanger on CFB Trenton
• A chance to be part of a proudly Canadian mission, backed by world-class aerospace partners

Why join us?

At AirPro, we believe in the power of teamwork, trust, and Canadian ingenuity. This is your opportunity to make a difference, on the ground and in the air. Join us and be proud of the role you play in supporting those who serve all Canadians.

AirPro SAR Services Inc. is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.