Field Service Representative

Hillman Group; Winnipeg; On-site; CAD 30,000 - 40,000; Full time

Job summary

The Hillman Group Canada ULC is seeking a Detailer to provide hands-on service at Big Box Retail stores, setting up H. Paulin brand displays, maintaining stock levels, and resolving day-to-day store issues.

You will travel between stores in the region, merchandising products and coordinating with store personnel. The role requires 1–3 years in retail/vendor environments and strong computer and communication skills.

Qualifications

• 1–3 years in a retail vendor or big box environment or related experience.
• Experience with MS Excel and MS Office is preferred.
• Strong communication and organizational skills.

Responsibilities

• Visit designated stores weekly, merchandise inventory, sort bins, and assist with housekeeping duties.
• Prepare and process new orders using company-issued equipment.
• Report issues and discrepancies to the designated store representative.
• Act as liaison between stores and Hillman Canada head office.
• Travel between stores in the selected region.
• Perform additional tasks as assigned by management.
• Follow store safety rules and work safely.

Skills

MS Excel

Outlook

Computer skills

Teamwork

Communication

Problem solving

Tools

MS Office

Job description

Who We Are & What We Do

The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more! Have you ever done any home improvement projects? If so, you likely know our products.

The Hillman Group Canada employs over 700 employees in 2 manufacturing facilities and 7 distribution facilities across Canada. We have a great group of professionals whose dedication and teamwork form the backbone of our company.

Job Summary

The Detailer provides hands‑on service to Big Box Retail stores, setting up H. Paulin brand displays, ensuring adequate stock levels and resolving day‑to‑day customer and store issues.

Essential Job Functions *

• Visits designated stores weekly, merchandising inventory, sorting bins and attending to general housekeeping duties.


• Prepares & processes new orders using company issued equipment.


• Brings issues and discrepancies to the attention of the appointed store representative.


• Works as liaison between designated stores and Hillman Canada head office.


• Travel between stores in selected region.


• Performs other tasks as assigned by management.


• Follow the store safety rules, and work in a safe and healthy manner

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• 1-3 years in a retail vendor or big box environment or related experience

Competencies – Knowledge, Skills and Abilities

• Excellent computer skills (MS Office) specifically MS Excel and Outlook.


• Strategic thinker, good communicator and exceptional problem solver.


• Performs function with a sense of purpose and a degree of urgency.


• Creates a positive work environment by demonstrating and sharing functional/technical knowledge.


• Strong interpersonal skills with an emphasis on teamwork.


• Excellent organizational, analytical and communication skills (oral & written).


• Organizational Awareness


• Planning and Results Orientation


• Customer Focus Leadership Communication and Interpersonal


• Effectiveness Problem-solving and Decision-making


• Teamwork, Creativity, and Innovation Continuous Professional Development

Operational Equipment

• N/A

Work Environment and Physical Demands

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Physical Demands

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The Hillman Group Canada ULC

We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.