Field Service Representative

Hitachi, Ltd.; Kelowna; On-site; CAD 75,000 - 105,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid leave and flexible work

Learning platforms and career programs

Collaborative environment

Job summary

Hitachi Energy in Canada is seeking a hands-on Field Service Technician to install, configure, test, and troubleshoot industrial and electromechanical systems at customer sites. You will diagnose issues, perform preventive maintenance, and guide customers on operation and upkeep.

The role offers autonomy and opportunities to develop practical expertise across electrical, mechanical, and networked systems while serving critical infrastructure in real-world environments.

Qualifications

• Must have work authorization to work for Hitachi Energy in Canada.
• Engineering or associate’s degree or equivalent technical/trade certification required.
• 2+ years of field service/technical support experience.
• Proven ability to diagnose and repair hardware and software issues.
• Solid understanding of electrical, mechanical, and/or network systems.
• Excellent communication and customer service skills.
• Valid driver’s license and ability to travel frequently.

Responsibilities

• On-site installation, configuration, and testing of hardware and software systems.
• Diagnose and resolve equipment issues using structured troubleshooting techniques.
• Perform preventive maintenance to improve reliability and lifespan.
• Provide technical support and guidance on system operation.
• Document service activities, issues, actions taken, and parts used.
• Manage service tools and parts inventory to support field operations.
• Follow safety practices and site/organizational requirements.
• Collaborate with internal teams to resolve technical challenges.
• Ensure compliance with applicable regulations and procedures.

Skills

Field service experience

Troubleshooting

Education

Engineering or associate’s degree

Tools

Electrical testing equipment

Diagnostic software

Job description

The Opportunity

In this role, you will work hands‑on with industrial and electromechanical systems, supporting installation, maintenance, troubleshooting, and repair activities at customer sites. You will play a key part in ensuring equipment operates safely, reliably, and efficiently in real‑world environments. Your work will involve configuring and testing systems, diagnosing technical issues, and performing preventive maintenance to extend system life and performance.

You will also engage directly with customers—providing guidance on system operation, resolving issues, and contributing to positive service experiences. By collaborating with cross‑functional teams and applying structured troubleshooting practices, you will help maintain system reliability and support the continuous operation of critical infrastructure. This role offers variety, autonomy, and opportunities to develop practical technical expertise across electrical, mechanical, and networked systems while working in the field.

How You’ll Make an Impact

• Perform on‑site installation, configuration, and testing of hardware and software systems
• Diagnose and resolve equipment issues using structured troubleshooting techniques
• Execute preventive maintenance activities to improve reliability and system lifespan
• Provide technical support and user guidance on system operation and upkeep
• Document service activities, including issues, actions taken, and parts used
• Manage service tools and parts inventory to support efficient field operations
• Follow safety practices and comply with site‑specific and organizational requirements
• Work with internal teams to resolve complex technical challenges
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.
• Engineering or associate’s degree, or equivalent technical/trade certification
• 2+ years of experience in field service, technical support, or a related role, preferably with industrial or electromechanical systems
• Proven ability to diagnose and repair hardware and software issues
• Sound understanding of electrical, mechanical, and/or network systems
• Excellent communication skills and customer service approach
• Valid driver’s license and ability to travel frequently

More About Us

In this role, you will build practical technical expertise while working closely with experienced professionals in field service and industrial systems.

• Opportunities to work on innovative technologies that shape the future of energy
• A collaborative environment with experienced professionals across the power industry
• Access to learning platforms and career development programs
• Attractive health and retirement benefits
• Paid leave and flexible work arrangements

In compliance with BC's Pay Transparency requirements, the expected compensation for this role is:

Salary Range: $75,000– $105,000

Only selected candidates will be contacted.