Field Service Representative

Hitachi Automotive Systems Americas, Inc.; Kelowna; On-site; CAD 75,000 - 105,000; Full time

Job summary

Hitachi Energy Canada Inc. in Kelowna, BC, is seeking an experienced Field Service Engineer to support on-site installation, configuration, and testing of hardware and software systems. You will diagnose and repair issues, perform preventive maintenance, and guide customers on operation and upkeep.

The role requires collaboration with cross-functional teams, strong communication, and willingness to travel. A technical degree and 2+ years of field service experience are preferred.

Qualifications

• Candidate must already have work authorization to work for Hitachi Energy in Canada.
• Engineering or associate’s degree, or equivalent technical/trade certification.
• 2+ years of experience in field service, technical support, or related role with industrial/electromechanical systems.
• Proven ability to diagnose and repair hardware and software issues.
• Sound understanding of electrical, mechanical, and/or network systems.
• Excellent communication skills and a customer-service approach.
• Valid driver’s license and ability to travel frequently.

Responsibilities

• Perform on-site installation, configuration, and testing of hardware and software systems.
• Diagnose and resolve equipment issues using structured troubleshooting techniques.
• Execute preventive maintenance activities to improve reliability and system lifespan.
• Provide technical support and user guidance on system operation and upkeep.
• Document service activities, including issues, actions taken, and parts used.
• Manage service tools and parts inventory to support efficient field operations.
• Follow safety practices and comply with site-specific and organizational requirements.
• Work with internal teams to resolve complex technical challenges.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Skills

Field service experience

Electrical systems

Customer service

Troubleshooting

Travel readiness

Education

Engineering or associate’s degree, or equivalent technical/trade certification

Tools

Diagnostic tools

Industrial equipment

Job description

Job Description: The Opportunity

Location: Kelowna, British Columbia, Canada Job ID: R0149775 Date Posted: 2026-11-05 Company Name: HITACHI ENERGY CANADA INC. Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: No

In this role, you will work hands‑on with industrial and electromechanical systems, supporting installation, maintenance, troubleshooting, and repair activities at customer sites. You will play a key part in ensuring equipment operates safely, reliably, and efficiently in real‑world environments. Your work will involve configuring and testing systems, diagnosing technical issues, and performing preventive maintenance to extend system life and performance. You will also engage directly with customers—providing guidance on system operation, resolving issues, and contributing to positive service experiences. By collaborating with cross‑functional teams and applying structured troubleshooting practices, you will help maintain system reliability and support the continuous operation of critical infrastructure. This role offers variety, autonomy, and opportunities to develop practical technical expertise across electrical, mechanical, and networked systems while working in the field.

How You’ll Make an Impact

• Perform on‑site installation, configuration, and testing of hardware and software systems
• Diagnose and resolve equipment issues using structured troubleshooting techniques
• Execute preventive maintenance activities to improve reliability and system lifespan
• Provide technical support and user guidance on system operation and upkeep
• Document service activities, including issues, actions taken, and parts used
• Manage service tools and parts inventory to support efficient field operations
• Follow safety practices and comply with site‑specific and organizational requirements
• Work with internal teams to resolve complex technical challenges
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.
• Engineering or associate’s degree, or equivalent technical/trade certification
• 2+ years of experience in field service, technical support, or a related role, preferably with industrial or electromechanical systems
• Proven ability to diagnose and repair hardware and software issues
• Sound understanding of electrical, mechanical, and/or network systems
• Excellent communication skills and customer service approach
• Valid driver’s license and ability to travel frequently

More About Us

In this role, you will build practical technical expertise while working closely with experienced professionals in field service and industrial systems. Opportunities to work on innovative technologies that shape the future of energy A collaborative environment with experienced professionals across the power industry Access to learning platforms and career development programs Attractive health and retirement benefits Paid leave and flexible work arrangements In compliance with BC's Pay Transparency requirements, the expected compensation for this role is: Salary Range: $75,000– $105,000 Only selected candidates will be contacted.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security‑sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Hitachi’s Vision and Culture

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.