Field Service Representative | Kelowna, Canada

Hitachi Energy Ltd.; Kelowna; On-site; CAD 75,000 - 105,000; Full time

Job summary

Hitachi Energy Ltd. in Canada is seeking a hands-on field service professional to install, configure, test, and maintain industrial and electromechanical systems at customer sites, ensuring safe, reliable operation.

You will diagnose and repair hardware and software issues, perform preventive maintenance, document service activities, and collaborate with internal teams to resolve complex technical challenges while providing excellent customer service and guidance on system operation.

Qualifications

• Engineering or associate’s degree, or equivalent technical/trade certification.
• 2+ years of experience in field service, technical support, or a related role, preferably with industrial or electromechanical systems.
• Proven ability to diagnose and repair hardware and software issues.
• Sound understanding of electrical, mechanical, and/or network systems.
• Excellent communication skills and customer service approach.
• Valid driver’s license and ability to travel frequently.

Responsibilities

• Perform on-site installation, configuration, and testing of hardware and software systems.
• Diagnose and resolve equipment issues using structured troubleshooting techniques.
• Execute preventive maintenance activities to improve reliability and system lifespan.
• Provide technical support and user guidance on system operation and upkeep.
• Document service activities, including issues, actions taken, and parts used.
• Manage service tools and parts inventory to support efficient field operations.
• Follow safety practices and comply with site‑specific and organizational requirements.
• Work with internal teams to resolve complex technical challenges.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Skills

Communication skills

Customer service

Willing to travel

Education

Engineering or associate’s degree or equivalent

Job description

In this role, you will work hands-on with industrial and electromechanical systems, supporting installation, maintenance, troubleshooting, and repair activities at customer sites. You will play a key part in ensuring equipment operates safely, reliably, and efficiently in real-world environments. Your work will involve configuring and testing systems, diagnosing technical issues, and performing preventive maintenance to extend system life and performance.

You will also engage directly with customers—providing guidance on system operation, resolving issues, and contributing to positive service experiences. By collaborating with cross-functional teams and applying structured troubleshooting practices, you will help maintain system reliability and support the continuous operation of critical infrastructure. This role offers variety, autonomy, and opportunities to develop practical technical expertise across electrical, mechanical, and networked systems while working in the field.

How You’ll Make an Impact

• Perform on-site installation, configuration, and testing of hardware and software systems
• Diagnose and resolve equipment issues using structured troubleshooting techniques
• Execute preventive maintenance activities to improve reliability and system lifespan
• Provide technical support and user guidance on system operation and upkeep
• Document service activities, including issues, actions taken, and parts used
• Manage service tools and parts inventory to support efficient field operations
• Follow safety practices and comply with site‑specific and organizational requirements
• Work with internal teams to resolve complex technical challenges
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.
• Engineering or associate’s degree, or equivalent technical/trade certification
• 2+ years of experience in field service, technical support, or a related role, preferably with industrial or electromechanical systems
• Proven ability to diagnose and repair hardware and software issues
• Sound understanding of electrical, mechanical, and/or network systems
• Excellent communication skills and customer service approach
• Valid driver’s license and ability to travel frequently

More About Us

• Opportunities to work on innovative technologies that shape the future of energy
• A collaborative environment with experienced professionals across the power industry
• Access to learning platforms and career development programs
• Attractive health and retirement benefits
• Paid leave and flexible work arrangements

In compliance with BC’s Pay Transparency requirements, the expected compensation for this role is:

Salary Range: $75,000– $105,000

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission‑critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.