Field Service Representative

HITACHI ENERGY CZECH REPUBLIC S.R.O.; Kelowna; On-site; CAD 75,000 - 105,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid leave

Flexible work arrangements

Job summary

Hitachi Energy Canada Inc. in Kelowna is seeking a field service technician to install, configure, and test hardware and software systems at customer sites.

You will diagnose issues, perform preventive maintenance, and provide guidance on system operation, with travel and strong customer service requirements. Join a team that supports critical infrastructure, collaborates across engineering and service groups, and offers opportunities to advance practical technical expertise in electrical,

Qualifications

• 2+ years of field service or technical support experience.
• Experience with industrial or electromechanical systems is preferred.
• Strong diagnostic and repair abilities for hardware and software.
• Good communication and customer service approach.
• Valid driver's license and ability to travel frequently.

Responsibilities

• Perform on-site installation, configuration, and testing of hardware and software systems
• Diagnose and resolve equipment issues using structured troubleshooting techniques
• Execute preventive maintenance to improve reliability and lifespan
• Provide technical support and user guidance on system operation
• Document service activities, including issues, actions, and parts used
• Manage service tools and parts inventory to support field operations
• Follow safety practices and comply with site requirements
• Collaborate with internal teams to resolve technical challenges
• Ensure compliance with external and internal regulations and guidelines

Skills

Communication skills

Customer service mindset

Willingness to travel

Education

Engineering or associate's degree or equivalent certification

Job description

Location: Kelowna, British Columbia, Canada

Job ID: R0149775

Date Posted: 2026-11-05

Company Name: HITACHI ENERGY CANADA INC.

Profession (Job Category): Engineering & Science

Job Schedule: Full time

Remote: No

Job Description

The Opportunity

In this role, you will work hands-on with industrial and electromechanical systems, supporting installation, maintenance, troubleshooting, and repair activities at customer sites. You will play a key part in ensuring equipment operates safely, reliably, and efficiently in real-world environments. Your work will involve configuring and testing systems, diagnosing technical issues, and performing preventive maintenance to extend system life and performance.

You will also engage directly with customers-providing guidance on system operation, resolving issues, and contributing to positive service experiences. By collaborating with cross-functional teams and applying structured troubleshooting practices, you will help maintain system reliability and support the continuous operation of critical infrastructure. This role offers variety, autonomy, and opportunities to develop practical technical expertise across electrical, mechanical, and networked systems while working in the field.

How You'll Make an Impact

• Perform on-site installation, configuration, and testing of hardware and software systems
• Diagnose and resolve equipment issues using structured troubleshooting techniques
• Execute preventive maintenance activities to improve reliability and system lifespan
• Provide technical support and user guidance on system operation and upkeep
• Document service activities, including issues, actions taken, and parts used
• Manage service tools and parts inventory to support efficient field operations
• Follow safety practices and comply with site-specific and organizational requirements
• Work with internal teams to resolve complex technical challenges
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.
• Engineering or associate's degree, or equivalent technical/trade certification
• 2+ years of experience in field service, technical support, or a related role, preferably with industrial or electromechanical systems
• Proven ability to diagnose and repair hardware and software issues
• Sound understanding of electrical, mechanical, and/or network systems
• Excellent communication skills and customer service approach
• Valid driver's license and ability to travel frequently

More About Us

In this role, you will build practical technical expertise while working closely with experienced professionals in field service and industrial systems.

Opportunities to work on innovative technologies that shape the future of energy

A collaborative environment with experienced professionals across the power industry

Access to learning platforms and career development programs

Attractive health and retirement benefits

Paid leave and flexible work arrangements

In compliance with BC's Pay Transparency requirements, the expected compensation for this role is:

Salary Range: $75,000- $105,000

Only selected candidates will be contacted.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of AI and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including AI-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. T