Field Service Manager - Field Operations

Quantum Management Services Ltd.; Barrie; On-site; CAD 90,000 - 100,000; Full time

Benefits offered by this job

Bonus and incentives

Job summary

Quantum Management Services Ltd. in Barrie, ON seeks a Field Service Manager to lead its field operations. You will coach technicians, optimize schedules, and drive KPIs to ensure service quality and customer satisfaction.

Ideal candidates have proven leadership in field teams, strong communication, and a hands-on approach to accountability and continuous improvement. This role offers professional development and long-term growth.

Qualifications

• Proven experience leading field technicians or service teams.
• Strong coaching and team development abilities.
• Experience driving service operations in a fast-paced environment.

Responsibilities

• Lead, coach, and develop a team of field technicians and skilled trades professionals.
• Drive employee engagement, accountability, productivity, and overall team performance.
• Oversee daily service operations, scheduling, staffing, and workforce planning.
• Monitor operational KPIs, service quality, customer satisfaction, and productivity.
• Identify opportunities to improve processes, efficiency, and service delivery.
• Support labour budgets, operational costs, and profitability targets.
• Address employee and customer escalations, ensuring effective resolutions.
• Build a positive team culture focused on collaboration, performance, and continuous improvement.
• Work closely with senior management to achieve operational and business objectives.

Skills

Team leadership

Field operations

Performance coaching

Budgeting

Job description

Position: Field Service Manager - Field Operations
Location: Barrie, ON
Salary: $90K-$100K
Posting Type: Open vacancy
Industry: HVAC / Home Services
Are you a strong leader with a proven track record of managing field technicians, skilled trades professionals, or service teams?
Our client, an established and growing home services organization, is looking for a Service Manager to lead its Barrie operations.
This is an excellent opportunity for an experienced leader who knows how to build strong teams, develop employees, drive accountability, and maintain high operational standards in a fast-paced service environment.
We are open to candidates from HVAC and other transferable industries, including plumbing, electrical, mechanical services, facilities management, and other field-based service organizations.

What will you do?

• Lead, coach, and develop a team of field technicians and skilled trades professionals.
• Drive employee engagement, accountability, productivity, and overall team performance.
• Oversee daily service operations, scheduling, staffing, and workforce planning.
• Monitor operational KPIs, service quality, customer satisfaction, and productivity.
• Identify opportunities to improve processes, efficiency, and service delivery.
• Support labour budgets, operational costs, and profitability targets.
• Address employee and customer escalations, ensuring effective resolutions.
• Build a positive team culture focused on collaboration, performance, and continuous improvement.
• Work closely with senior management to achieve operational and business objectives.

What are you looking for?

• Proven experience leading and managing field technicians, tradespeople, or service teams.
• A strong track record of coaching, developing, and motivating employees.
• Experience managing service operations in a fast-paced environment.
• Strong understanding of workforce planning, scheduling, productivity, and operational performance.
• Excellent communication, problem-solving, and people management skills.
• A hands-on leadership approach with the ability to hold employees accountable while maintaining engagement and morale.
• Experience within HVAC, plumbing, electrical, mechanical services, facilities, or another field-based service industry would be highly valued.
• G1 or G2 Gas Technician License is considered an asset but is not required. We are open to leaders from other transferable industries who have successfully managed field-based technicians or skilled trades teams.

What's in it for you?

• Competitive compensation package of $90K-$100K + Bonus and other incentives.
• Opportunity to lead and make a meaningful impact on an established operation.
• Professional development and ongoing training.
• Long-term career growth potential.