Field Manager - Service

Enercare Inc.; Peterborough; On-site; CAD 103,000 - 150,000; Full time

Job summary

Enercare Inc. is seeking a Field Manager - Service to lead a team of field technicians and installers delivering HVAC maintenance, repair and installs across Furnaces, AC, Boilers and water heaters.

You will ensure targets for financial performance, service quality and safety are met while coordinating daily work within a defined geographic area. The role requires strong leadership, scheduling, cost control, and customer relations.

Qualifications

• Experience leading field teams and achieving performance targets.
• Strong customer service orientation and problem solving.
• Excellent communication and organizational abilities.
• Ability to motivate staff and manage multiple priorities.

Responsibilities

• Manage a team of field Installers or Technicians
• Ensure targets for excellence, customer satisfaction, productivity and cost control
• Forecast manpower requirements and align with planning processes
• Resolve day-to-day operational problems with service centers and support teams
• Ensure invoicing and payments for work performed to maximize cash flow
• Develop and maintain strong customer relations and resolve complaints
• Identify opportunities to improve working practices and profitability
• Foster a safety culture within the team

Skills

Sales leadership

Customer service

Communication skills

Organizational skills

Analytical skills

Education

Post-secondary education or equivalent

Tools

Technical and computer skills

Job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating. A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be. If you are ready to become one of our Experts, we would love to hear from you.

Role: Field Manager - Service

Status: Full-Time, Regular

Reports to: General Manager

Location: Markham

Compensation: $102,912 - $149,738

Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.

Summary

The Field Manager is responsible for managing a team of field based technicians or installers delivering high quality maintenance/repair/installs of HVAC appliances including Furnaces, Air Conditioning, Boilers, Water Heaters and other energy related products. Within the business, the Field Manager has a specific responsibility for ensuring the delivery of the financial and operational targets allocated to him/her. The Field Manager may also be required to undertake work for the Area of a project nature. This will focus on issues such as cost control and process development. This position may require you to work from your own home and/or a local office and to travel locally within a specific geographic area on a daily basis to meet with staff.

Accountabilities

• Manage a team of field based Installers or Technicians, ensuring that the standards/targets set for excellence, customer satisfaction, productivity and cost control of labour, contractors, and other resources used by the team are met. This will require the production of a personal action plans.
• Ensure his/her team generates appropriate levels of sales leads and contract sales to contribute to the growth and profitability of Enercare Home Services.
• Forecast and meet manpower requirements in line with the planning process and, with the Call Centre, to ensure an effective manpower/workload match and that productivity target/quality standards are met.
• Ensure that day to day operational problems which impact on service delivery are identified and resolved through working with the Service Centers, Field Support, Supply Chain, Fleet Services, other specialist support services, contractors and suppliers.
• Ensure that the field staff submits invoices and payments for work performed to maximize cash flow.
• Compile shifts including out of hours working, to ensure that customer and business requirements are met.
• As a member of the General Manager's team the Field Manager helps to develop the business within the Region and contributes to the profitability of Enercare Home Services.
• Undertakes and ensures quality control is carried out so that all work complies with current codes, gas safety regulations and standards.
• Use information gained through day to day supervision and quality control to improve business processes.
• Ensure competency and performance appraisals are undertaken personally, so that training needs are identified and met.
• Develop and maintain excellent customer relations and resolve customer complaints, including negotiation/settlement of compensation and insurance within laid down parameters, so as to improve the image of Enercare Home Services. Takes action to identify and address the cause for complaint so that repetition is minimized.
• Identify potential or possible ways in which working practices can be improved and new methods introduced so that Enercare Home Services can maximize its profitability.
• Foster a service and sales culture
• Foster a safety culture

Qualifications

• Post-secondary education or equivalent
• Demonstrated commitment to excellent customer service
• Sales leadership
• Excellent knowledge of the company policies and procedures
• Sound base of technical and computer skill knowledge
• Excellent communication skills
• Excellent organizational skills
• Exceptional analytical skills
• Capable of working under pressure. Meeting deadlines, productivity and financial targets
• Ability to motivate and focus staff to meet or exceed district targets
• Excellent knowledge of HVAC industry

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.