Field Service Manager – Canada

Custom Truck One Source; Calgary; On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Life Insurance

Short-Term Disability (STD)

Long-Term Disability (LTD)

Extended Health Care Coverage

Virtual Health Services

Employee Assistance Program (EAP) &amp

Travel Assistance

RRSP

Job summary

Custom Truck One Source is expanding its Canada team and seeks a Field Service Manager to oversee field operations, support technicians, and ensure outstanding service delivery. This on-site role can be based in Ayr, Calgary or Edmonton, with travel up to 25%.

You will coordinate dispatch, supervise repairs of heavy equipment, maintain regulatory compliance, and collaborate with the Service Manager to improve operations and customer satisfaction.

Qualifications

• Heavy equipment repair experience required in trucks or construction machinery.
• Ability to read and interpret technical manuals and diagnostics.
• Strong leadership, communication, and problem-solving skills.
• Comfortable using laptops and diagnostic tools.

Responsibilities

• Dispatch and coordinate Field Service Technicians for all offsite work
• Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments
• Review and verify technician work; elevate issues as needed
• Manage incoming service calls and assign resources accordingly
• Maintain compliance with Canada Transport regulations and technician logs
• Review inspection reports, repair orders, and timecards for accuracy
• Update and maintain the Customer Interaction Center daily
• Communicate with customers and internal teams to minimize equipment downtime
• Partner with the Service Manager to improve operations and customer satisfaction
• Support scheduling, including on-call rotations and reporting
• Travel as needed (25% +) based on business needs
• Ensure adherence to safety standards and participate in CTOS and OEM training

Skills

Heavy equipment repair

Leadership

Diagnostics interpretation

Hydraulics

Electrical systems

Reading technical manuals

Education

High School Diploma or equivalent

Journeyman or Red Seal Heavy Equipment Technician

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Manager – Canada

Full Time Exempt [Salaried] Management Acheson, AB, CA

10 days ago Requisition ID: 6322

Custom Truck One Source (CTOS) is expanding our Canada team and is looking for a Field Service Manager to support our growing operations.

CTOS operates 40 locations across Canada and the U.S..

This role is on-site and can be based out of any CTOS Canada location. Ayr, Ontario, Calgary or Edmonton, Alberta

We specialize in truck-mounted hydraulic utility equipment, including: Aerial bucket trucks, Digger derricks, Hi-rail trucks, Cranes and other utility and heavy equipment

As a Field Service Manager, you’ll play a critical role in coordinating field operations, supporting technicians, and ensuring exceptional service delivery to our customers.

What You’ll Do

• Dispatch and coordinate Field Service Technicians for all offsite work
• Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments
• Review and verify technician work; elevate issues as needed
• Manage incoming service calls and assign resources accordingly
• Maintain compliance with Canada Transport regulations and technician logs
• Review inspection reports, repair orders, and timecards for accuracy
• Update and maintain the Customer Interaction Center daily
• Communicate with customers and internal teams to minimize equipment downtime
• Partner with the Service Manager to improve operations and customer satisfaction
• Support scheduling, including on-call rotations and reporting
• Travel as needed (25% +) based on business needs
• Ensure adherence to safety standards and participate in CTOS and OEM training

What We’re Looking For

• High School Diploma or equivalent
• Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience)
• 5+ years of experience in heavy equipment, truck, or construction machinery repair
• Strong knowledge of:
  • Hydraulics
  • Electrical systems
  • Chassis and track equipment
  • Utility equipment (cranes, digger derricks, hi-rail)
• Ability to read and interpret technical manuals and diagnostics
• Strong leadership, communication, and problem-solving skills
• Comfortable using laptops/diagnostic tools

The Ideal Candidate

• Hands-on leader who leads by example
• Highly collaborative and solutions-oriented
• Committed to safety, quality, and customer satisfaction
• Thrives in a fast-growing, team-focused environment
• Life Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Extended Health Care Coverage
• Virtual Health Services
• Employee Assistance Program (EAP) & Travel Assistance
• RRSP (Registered Retirement Savings Plan)