Field Service Manager – Canada

Custom Truck One Source; Ayr; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Life Insurance

AD&D

Dependent Life Insurance

Short-Term Disability

Long-Term Disability

Extended Health Care Coverage

Virtual Health Services

Employee Assistance Program (EAP) &amp

RRSP (Registered Retirement Savings)

Paid Vacation, Holidays & SickDays

Job summary

Custom Truck One Source is expanding our Canada team and is seeking a Field Service Manager to coordinate field operations and support technicians across our service network. This on-site role can be based out of any CTOS Canada location including Ayr, Ontario, Calgary or Edmonton and involves travel to keep equipment up and running.

You will manage dispatch, troubleshoot hydraulic and heavy equipment, review work orders and ensure safety and compliance while delivering exceptional service to

Qualifications

• High school diploma or equivalent required.
• Journeyman or Red Seal Heavy Equipment Technician (or equivalent) experience preferred.
• Experience with hydraulics, electrical systems and heavy equipment repair is essential.

Responsibilities

• Dispatch and coordinate Field Service Technicians for offsite work.
• Troubleshoot, repair, and maintain equipment in shop and field environments.
• Review technician work and ensure accuracy of timesheets and reports.
• Manage service calls and allocate resources efficiently.
• Ensure compliance with Canada Transport regulations and logs.
• Communicate with customers and internal teams to minimize downtime.
• Travel as needed (approximately 25%+).
• Support scheduling and reporting with the Service Manager.

Skills

Hydraulics

Electrical systems

Chassis and track equipment

Utility equipment

Leadership

Communication

Diagnostics interpretation

Diagnostic tools

Education

High School Diploma or equivalent

Tools

Diagnostic tools

Job description

• Hydraulics

Custom Truck One Source (CTOS) is expanding our Canada team and is looking for a Field Service Manager to support our growing operations.

CTOS operates 40 locations across Canada and the U.S..

This role is on-site and can be based out of any CTOS Canada location. Ayr, Ontario, Calgary or Edmonton, Alberta.

We specialize in truck-mounted hydraulic utility equipment, including: Aerial bucket trucks, Digger derricks, Hi-rail trucks, Cranes and other utility and heavy equipment

As a Field Service Manager, you’ll play a critical role in coordinating field operations, supporting technicians, and ensuring exceptional service delivery to our customers.

What You’ll Do

• Dispatch and coordinate Field Service Technicians for all offsite work
• Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments
• Review and verify technician work; escape issues as needed
• Manage incoming service calls and assign resources accordingly
• Maintain compliance with Canada Transport regulations and technician logs
• Review inspection reports, repair orders, and timecards for accuracy
• Update and maintain the Customer Interaction Center daily
• Communicate with customers and internal teams to minimize equipment downtime
• Partner with the Service Manager to improve operations and customer satisfaction
• Support scheduling, including on-call rotations and reporting
• Travel as needed (25% +) based on business needs
• Ensure adherence to safety standards and participate in CTOS and OEM training

What We’re Looking For

• High School Diploma or equivalent
• Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience)
• 5+ years of experience in heavy equipment, truck, or construction machinery repair
• Strong knowledge of:
• Hydraulics
• Electrical systems
• Chassis and track equipment
• Utility equipment (cranes, digger derricks, hi-rail)
• Ability to read and interpret technical manuals and diagnostics
• Strong leadership, communication, and problem-solving skills
• Comfortable using laptops/diagnostic tools

The Ideal Candidate

• Hands-on leader who leads by example
• Highly collaborative and solutions-oriented
• Committed to safety, quality, and customer satisfaction
• Thrives in a fast-growing, team-focused environment

Benefits

• Life Insurance
• Accidental Death & Dismemberment (AD&D)
• Dependent Life Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Extended Health Care Coverage
• Virtual Health Services
• Employee Assistance Program (EAP) & Travel Assistance
• RRSP (Registered Retirement Savings Plan)
• Paid Vacation, Holidays & Sick Days