Field Service Manager – Canada

Socket.dev; Calgary; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Life Insurance

AD&D

Dependent Life Insurance

STD

LTD

Extended Health Care Coverage

Virtual Health Services

EAP

RRSP

Paid Vacation, Holidays & Sick Days

Job summary

Custom Truck One Source (CTOS) is expanding its Canada team and is seeking a Field Service Manager to coordinate field operations, support technicians, and ensure top-tier service delivery to customers across our Canadian locations.

Based on-site at any CTOS Canada location (Ayr, ON; Calgary or Edmonton, AB), you will dispatch technicians, manage field repairs, ensure regulatory compliance, and drive safety and quality. Travel ~25%+ is expected to meet customer needs.

Qualifications

• Journeyman or Red Seal Heavy Equipment Technician certification or equivalent.
• 5+ years of heavy equipment, truck, or construction machinery repair experience.
• Ability to read and interpret technical manuals and diagnostics.

Responsibilities

• Dispatch and coordinate Field Service Technicians for offsite work.
• Troubleshoot, repair, and maintain equipment in shop and field environments.
• Review and verify technician work; address escape issues as needed.
• Manage incoming service calls and allocate resources.
• Maintain compliance with Canada Transport regulations and logs.
• Review inspection reports, repair orders, and timecards for accuracy.
• Update Customer Interaction Center daily and communicate with customers.
• Partner with the Service Manager to improve operations and customer satisfaction.
• Support scheduling, including on-call rotations and reporting.
• Travel 25%+ based on business needs.
• Ensure adherence to safety standards and participate in CTOS and OEM training.

Skills

Heavy equipment repair

Leadership

Troubleshooting

Electrical systems knowledge

Hydraulics knowledge

Diagnostics reading

Customer coordination

Education

High School Diploma or equivalent

Journeyman or Red Seal Heavy Equipment Technician

Tools

Diagnostic tools

Laptops

Job description

Custom Truck One Source (CTOS) is expanding our Canada team and is looking for a Field Service Manager to support our growing operations.

CTOS operates 40 locations across Canada and the U.S..

This role is on-site and can be based out of any CTOS Canada location. Ayr, Ontario, Calgary or Edmonton, Alberta

We specialize in truck-mounted hydraulic utility equipment, including: Aerial bucket trucks, Digger derricks, Hi-rail trucks, Cranes and other utility and heavy equipment

As a Field Service Manager, you’ll play a critical role in coordinating field operations, supporting technicians, and ensuring exceptional service delivery to our customers.

What You’ll Do

• Dispatch and coordinate Field Service Technicians for all offsite work
• Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments
• Review and verify technician work; escape issues as needed
• Manage incoming service calls and assign resources accordingly
• Maintain compliance with Canada Transport regulations and technician logs
• Review inspection reports, repair orders, and timecards for accuracy
• Update and maintain the Customer Interaction Center daily
• Communicate with customers and internal teams to minimize equipment downtime
• Partner with the Service Manager to improve operations and customer satisfaction
• Support scheduling, including on-call rotations and reporting
• Travel as needed (25% +) based on business needs
• Ensure adherence to safety standards and participate in CTOS and OEM training

What We’re Looking For

• High School Diploma or equivalent
• Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience)
• 5+ years of experience in heavy equipment, truck, or construction machinery repair
• Strong knowledge of:
  • Hydraulics
  • Electrical systems
  • Chassis and track equipment
  • Utility equipment (cranes, digger derricks, hi-rail)
• Ability to read and interpret technical manuals and diagnostics
• Strong leadership, communication, and problem-solving skills
• Comfortable using laptops/diagnostic tools

The Ideal Candidate

• Hands-on leader who leads by example
• Highly collaborative and solutions-oriented
• Committed to safety, quality, and customer satisfaction
• Thrives in a fast-growing, team-focused environment

Benefits

• Life Insurance
• Accidental Death & Dismemberment (AD&D)
• Dependent Life Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Extended Health Care Coverage
• Virtual Health Services
• Employee Assistance Program (EAP) & Travel Assistance
• RRSP (Registered Retirement Savings Plan)
• Paid Vacation, Holidays & Sick Days