Field Service Engineer - Medical Imaging

ZipRecruiter; Greater Toronto Area; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in medical imaging is seeking a Field Service Engineer in Toronto. The role involves providing technical support, ensuring customer satisfaction, and collaborating with internal teams to enhance service quality. Candidates should have experience in medical imaging systems and strong troubleshooting skills.

Qualifications

• 3+ years of experience installing or servicing medical imaging systems (CT and Nuclear).
• Hands-on experience troubleshooting electrical/electronic equipment.
• Solid computer skills, especially with software installations and system upgrades.

Responsibilities

• Deliver on-site and remote technical support for software, firmware, networking, and clinical applications.
• Ensure a seamless customer experience by taking full ownership of issue resolution and follow-up.
• Coordinate with internal teams to improve product reliability and serviceability.

Skills

Troubleshooting

Communication

Customer Service

Job description

Job Description

Field Service Engineer - Medical Imaging

Location: Toronto (Canada)

A leading company in the development, manufacturing, and servicing of advanced nuclear medicine imaging systems is looking for Field Service Engineers to support its growing customer base in Toronto . The company is pioneering the shift from analog to digital detection technology in SPECT imaging, helping clinicians deliver better care at lower cost.

Your Responsibilities

• Deliver on-site and remote technical support for software, firmware, networking, and clinical applications.

• Ensure a seamless customer experience by taking full ownership of issue resolution and follow-up.

• Coordinate with internal teams (Service, Operations, Engineering) to improve product reliability and serviceability.

• Support new product launches and first-of-a-kind system installations.

• Provide status updates to both internal stakeholders and external clients.

• Serve as a technical resource and customer advocate.

• Collaborate with Sales and Applications teams to provide technical support when needed.

• Suggest improvements in tools, training, and processes to boost field efficiency.

What We're Looking For

• Hands-on experience troubleshooting electrical/electronic equipment.

• 3+ years of experience installing or servicing medical imaging systems (CT and Nuclear ).

• Solid computer skills, especially with software installations and system upgrades.

• Ability to work independently and manage time effectively.

• Willingness to travel (up to 30%, including occasional air travel).

• Based within 100 miles of Toronto or Philadelphia.

• Strong communication and customer service skills.
  

Desired Skills and Experience

FSE/ MEDICAL IMAGING/ ENGINEERING /SPEC-T / CT-SCAN