Field Service Engineer 2 - Calgary, AB

Cynosure, LLC.; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

Cynosure, LLC. is seeking a Customer Support Technician in Calgary, Alberta. The role involves providing support and technical services for laser systems, including installation, repair, and customer interaction.

The ideal candidate will have a bachelor’s degree in a related field and 2 to 5 years of experience in the medical device industry. Strong technical skills and the ability to work independently are essential for success in this position.

Qualifications

• 3 years of experience in Electronic or related field is preferred.
• Field service experience in the medical device industry for 2 to 5 years.
• Independent work ability and customer service skills are essential.

Responsibilities

• Repair and install laser systems and maintain service records.
• Provide on-site and remote technical support as needed.
• Maintain company vehicles and equipment in good condition.

Skills

Laser technical experience

Troubleshooting medical electronics

Customer service skills

Computer literacy (Word, Excel)

Education

Bachelor’s degree in Electronics or related field

Job description

Cynosure is well positioned competitively to lead and transform the medical aesthetics industry. We are guided by our belief that this is a purpose-driven business, which improves patient’s lives and improves practitioner’s livelihoods.

• We are passionate about driving a healthy and growing medical aesthetics industry with leading-edge marketing that inspires consumers to engage in medical aesthetics.
• We are the leader in science‑based technology that elevates the standard of care for consumers.
• We are relentlessly focused on being the undisputed innovation leader, addressing the growing demand for consumer treatments across all demographics.
• We are committed to building and strengthening our unmatched global footprint, with direct employees on five continents and in 15 countries and growing, and distributor partners serving over 130 countries.
• We put our people first and believe personal development drives business development.
• We love our customers and strive to give them the leading‑edge technology, service, marketing support and clinical education to improve their patient’s outcomes and to improve their livelihoods.

At Cynosure, we look for people who make an impact and encourage everyone to lead, create, and add value. In turn, we invest in our team to grow people’s careers and build upon our high‑performance and culture‑oriented organization. We work together as one team, winning together.

As we grow our global team, there is no better time to join us. As a market leader in medical aesthetics, Cynosure has over 25 years developing, manufacturing, and marketing products for dermatologists, plastic surgeons, medical spas, and healthcare practitioners. With the aesthetic industry’s most comprehensive product portfolio, our offerings span several categories including skin revitalization, body contouring, hair removal, and women’s health.

Our mission is to set Cynosure customers up for success shaping future leaders of the aesthetics industry and helping everyone who uses our technologies discover their version of beautiful.

Learn more about us by following our LinkedIn and Instagram sites and please visit us at www.Cynosure.com.

Job Summary

Responsible for performing customer support activities for equipment, systems and sub‑systems at customers office or at a service center.

Essential Duties And Responsibilities

• Repair, test, calibrate and install laser systems, sub‑systems and/or sub‑assemblies
• Report to supervisor and/or senior technician any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems.
• Maintain complete and accurate service records
• Interact with customers and monitor accounts
• Provide on‑site technical support to customers as required
• Provide on‑site technical support for workshops and/or shows
• Provide technical support and business guidance remotely through call center on non‑scheduled service days (if applicable)
• Complete physical inventory when asked
• Maintain and manage remote service center (if applicable)
• Maintain company‑assigned vehicle, tools, fixtures and test equipment in satisfactory condition.
• Adhere to company guidelines regarding safety procedures
• Continually develop positive relations within sales and service team
• Continually develop company and product knowledge
• Continually develop, exercise and maintain excellent customer relations skills
• Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMA’s
• Perform product alignment and certification to specification
• Maintain a minimum of service recalls
• Completion of other various tasks as assigned by management
• Embody and deliver the "Exceptional Everyday"

Qualifications

Education

• Bachelor’s degree is equivalent to three (3) years of experience, specific area of study: Electronics or related field

Experience

• 2 to 5 years of relevant experience, specific related experience: Field service experience in troubleshooting medical electronics equipment in medical device industry.

Skills

• Technically oriented with hands‑on Laser technical experience preferred
• Familiarity with computers, DOS, Word and Excel
• Working knowledge of customer needs in a medical environment
• Ability to work independently

Physical Demands

• Sit; use hands to finger, handle or feel objects, tools, or controls.
• Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Lifting/pushing/pulling and carrying products weighing up to 50 to 75 pounds
• Other: Overnight travel up to 50% (if applicable); May require International travel (if applicable)

Cynosure is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran