Field Service Technician

Venus Aesthetic Intelligence; Toronto; On-site; CAD 81,688 - 91,218; Full time

Benefits offered by this job

Comprehensive benefits starting Day 1

RRSP match

Job summary

Venus Aesthetic Intelligence is seeking a full-time Field Service Technician in Toronto. Responsibilities include on-site customer support and troubleshooting for medical aesthetic devices. Candidates should have 3+ years of field service experience and be able to lift heavy equipment. The salary range is $60,000-$67,000 with comprehensive benefits starting on day one. Must have a valid driver's license and willingness to travel up to 80%.

Qualifications

• 3+ years of prior field service experience in medical device or capital equipment industry.
• Ability to lift at least 50lbs, and occasionally 80lbs.
• Fluent in English; Spanish or French is a plus.

Responsibilities

• Maintain, test, troubleshoot and repair medical aesthetic devices.
• Provide first level support to customers and other technicians.
• Manage service call scheduling, parts inventory, and administration.

Skills

Field service experience

Troubleshooting technical issues

Customer service skills

Organizational skills

Education

Associate degree with applicable work experience

Bachelor's degree

Tools

Microsoft Office

ERP and CRM systems

Job description

Title: Field Service Technician – Toronto

Reporting to Field Service Manager

Location: Toronto, Ontario, Canada

We have an exciting opportunity for a full time Field Service Technician to join our growing team located in Toronto, Canada. The Field Service Technician is responsible for providing on-site customer service support, troubleshooting and maintenance within their assigned territory. The Field Service Technician will work both on-site and out of the Toronto office. The Field Service Technician will be reporting to the Field Service Manager.

Responsibilities

• Maintain, test, troubleshoot and repair medical aesthetic devices in the Depot.
• Pick, pack and ship as well as receive system/parts/consumables/marketing materials when required.
• Provide first level support to customers and Field Service Technician’s over the phone to try and resolve the issue.
• Perform on-site product installations, upgrades and on-going service support and maintenance in assigned territory.
• Utilize proven troubleshooting processes to diagnose and resolve technical issues electro-mechanical aesthetic and robotic aesthetic systems.
• Manage service call scheduling, parts inventory, and administrative responsibilities with minimal supervision.
• Manage customer relationship, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales.
• Review available technical literature to maintain an awareness of current aesthetic and surgical practices and procedures.
• Represent the company in a positive, professional manner in all dealings with customers, both external and internal.
• Perform other related duties as required and assigned.

Qualifications

• Associate degree with applicable work experience required. Bachelor's degree would be considered an asset.
• Experience in ERP and CRM systems would be considered an asset.
• 3+ years’ prior field service experience, installation and troubleshooting complex electronic equipment or equivalent; experience in medical device industry or comparable capital equipment industry preferred.
• Capability to lift a minimum of 50lbs and at times, 80lbs.
• Fluent in English is mandatory; Fluent in Spanish or French would be considered an asset.
• Must have a valid driver’s license and your own vehicle.
• Up to 80% travel may be required to meet customer needs.
• Availability and flexibility to work after hours and weekends when needed during peak times.
• Working knowledge of Microsoft Office specifically Outlook, Word and Excel.
• Must possess basic software skills and computer literacy.
• Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.
• Familiarity with robotic instrumentation, automated instrumentation or aesthetic medical would be considered an asset.

Who You Are

• Self-starter who takes initiative and maintains excellent follow-through & follow-up.
• Strong organizational skills and attention to detail.
• Effective communication and customer service skills.
• Quick and resourceful at solving problems and developing solutions.
• Adaptable, agile, and able to excel in a fast-paced environment.

Compensation

• Base salary range: $60,000-$67,000
• Benefits: Comprehensive coverage starting Day 1, including medical, dental, vision, life insurance, and an RRSP match.

Equal Opportunity

Venus is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals. Venus is committed to accommodating persons with disabilities. Accommodation is available on request for qualified candidates during each stage of the recruitment process.