Field Service Engineer

D&V Electronics; Vaughan; On-site; CAD 60,000 - 70,000; Full time

Job summary

D & V Electronics Ltd. is seeking a skilled technical support engineer to assist customers worldwide, handling tickets, on-site visits, and remote assistance.

You will debug electronic and electromechanical systems, train customers, install and calibrate testers, and collaborate with engineers and project managers while travelling as needed.

Qualifications

• Sc. in Electrical or Mechanical Engineering.
• 5+ years in a technical support role.
• Excellent written and oral communication skills.
• Strong troubleshooting and diagnostic abilities for electronic systems.
• Excellent customer service and relationship-building.
• Willingness to travel domestically and internationally.

Responsibilities

• Handle all Zendesk tickets promptly.
• Provide worldwide customer support via phone, email, TeamViewer, and on-site.
• Document and track inquiries in the Tracking System database.
• Assist in debugging and root cause analysis of prototype and standard machines, including PLC programs.
• Create training materials and train customers on company products.
• Install and commission new equipment.
• Calibrate and verify testers.
• Perform onsite maintenance and repair of testers.
• Assist Project Managers with issues for FAT and SAT.
• Validate and verify application performance on D&V products.
• Process, monitor, and follow up on RMAs.

Skills

Communication skills

Troubleshooting

Customer service

Problem solving

Electronic circuits

Computers & programming

Collaboration

Automotive electromechanical knowledge

Willingness to travel

Driver's license

Education

Bachelors in Electrical or Mechanical Engineering

Job description

Responsibilities

• Ensure all Zendesk tickets are handled in a timely manner.
• Provide support to customers worldwide via phone, email, TeamViewer, and on site.
• Document, maintain, and follow up on all customer inquiries through the Tracking System database.
• Assist in debugging, fault finding, and root cause analysis of prototype and standard machines, including system-level testing and PLC programs, both in-house and at the customer site.
• Create training materials and train customers in the use of company products.
• Install and commission new equipment.
• Calibrate and verify testers.
• Perform onsite maintenance and repair of testers.
• Assist Project Managers with open issues on equipment both in-house and at customer sites for Factory Acceptance Tests (F.A.T.) and Site Acceptance Tests (S.A.T.).
• Validate and verify application performance on new and existing D&V Products as required.
• Process, monitor, and follow up on the completion of RMAs as assigned.
• Perform other duties as assigned by management.

Qualifications

• Sc. in Electrical or Mechanical Engineering.
• Excellent written and oral communication skills.
• 5+ years in a technical support role.
• Outstanding troubleshooting and diagnostic capabilities for electronic, electromechanical, and electrical systems.
• Excellent customer service skills and relationship building.
• Excellent problem‑solving and analytical skills.
• Advanced knowledge of electronic circuit applications.
• Advanced knowledge of computers and programming.
• Demonstrated ability to collaborate with engineers, programmers, and sales professionals.
• Familiarity with automotive electromechanical systems and electronics is an asset.
• Willingness and ability to travel (drive and fly) to the USA and overseas.
• Valid passport and driver's license.

D & V Electronics Ltd. values their employees. We encourage life‑long learning and foster employee personal growth.

Please submit your resume and covering letter to [e-mail] or fax us at [phone].

We thank all applicants for their interest in our organization; only those selected for an interview will be contacted.

Salary: $60000 - $70000 per year