Client services representative _ Eurofins Environment Testing Canada

Eurofins; Ottawa; On-site; CAD 22,730 - 32,373; Full time

Job summary

A leading testing services provider in Ottawa is looking for a Client Services Representative to join their team. In this role, you will support laboratory operations by managing client samples and utilizing LIMS for data entry. The ideal candidate will have strong communication skills, a year of experience in client services, and knowledge of IT applications. This position offers a full-time schedule with an hourly rate of CAD 20.

Qualifications

• Good understanding of IT and PC applications and software.
• Laboratory experience considered an asset.
• Self-starter, ambitious and energetic.

Responsibilities

• Receiving samples from clients at the counter directly or by courier delivery.
• Using the Laboratory Information Management System (LIMS) to log-in the samples.
• Preparing bottles for client pick-up or shipping.

Skills

Good understanding of IT and PC applications

Good communication skills

Knowledge of environmental samples

Strong organizational skills

Excellent telephone and people skills

Education

1 year of experience in a client services environment

Tools

Excel

Word

PowerPoint

Job description

Client services representative _ Eurofins Environment Testing Canada

• Full-time
• Compensation: CAD 20 - CAD 20 - hourly

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 58,000 staff across a network of more than 1 000 independent companies in over 54 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2024, Eurofins generated total revenues of EUR € 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

Under the supervision of the Client Services Team Leader this position is responsible for entering client and sample information into LIMS, preparing supplies and bottles requests for clients, and ensuring that projects are processed quickly and delivered on time to operations.

Responsibilities

• Receiving samples from clients at the counter directly or by courier delivery
• Sorting samples and coolers and making note of any deficiencies
• Using the Laboratory Information Management System (LIMS) to log-in the samples and generate labels
• Preparing soils samples and rush projects to be processed by operations
• Forwarding feedback from clients and to the appropriate Project Manager.
• Discussing the project with the client to ensure clarity of the requirements, if necessary.
• Placing samples in the appropriate areas of the laboratory.
• Preparing bottles for client pick-up or shipping.
• Preparing samples for subcontracting as required.
• Various administrative duties (filing, faxing, mailing) as required.
• Other related duties as assigned.

Note this is a Scientific admin role and no analytical testing is carried out

Additional Qualifications

• Good understanding of IT and PC applications and software (Excel, Word, PowerPoint,etc.)
• Good communication skills, work effectively and efficiently
• Knowledge of environmental samples considered an asset
• Self-starter, ambitious and energetic
• Laboratory experience considered an asset
• Strong organizational skills
• Excellent telephone and people skills
• Lifting heavy coolers is a requirement up to 50 Lbs.

Qualifications

• At least 1 year of experience in a client services environment, preferably in a laboratory environment.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsabilities and qualifications required of employees assigned to this job.

Accommodation

Accommodation: Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website at www.eurofins.ca.

This posting is for a replacement as the current employee is moving into a new position and the successful candidate will start as soon as possible.

Please note that only applicants selected for an interview will be contacted.

Disclaimer: Salary information posted on sites other than the official careers page does not reflect the organization’s compensation and may represent estimated ranges provided by third-party job boards.