Service Administrator

Radiometer; Vaughan; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Health and dental insurance

Paid time off

401(k) plan

Bonus eligibility

Job summary

SCIEX in Concord, Canada, is hiring a Service Administrator to support day-to-day administration, interface between Field Service and Sales, and drive service performance and revenue targets.

Reporting to the Manager of Service Administration, the role is on-site and requires a problem-solving mindset, strong organizational skills, and collaboration with cross-functional teams.

Qualifications

• High school diploma or equivalent.
• 2+ years in Service Administration, Customer Service, or related roles.
• Experience with MS Office, Salesforce, Oracle 12, TEAMS, and Miro is a plus.

Responsibilities

• Prepare and review daily/weekly/monthly reports (orders, KPIs, service requests).
• Handle customer requests via phone, fax, email, or other channels.
• Maintain Install Base records and ensure data integrity.

Skills

Customer service

Analytical skills

Problem solving

Education

High school diploma

Tools

MS Office

Salesforce

Oracle 12

TEAMS

Miro

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust. Learn about the Danaher Business System which makes everything possible.

The Service Administrator is highly focused individual that helps facilitate the day-to-day administration activities and a problem solver helping the team meet and exceed the required level of service, performance, orders, and revenue targets that our business demands. The Service Administrator acts as an interface between the Field Service and Sales, cross functional and front-line teams and its contribution is crucial to the success of the installation and service of our products. This position reports to the Manager, Service Administrator and is part of the Service Administration team in the Customer Service organization located in Concord, Canada and will be an on-site role.

Job Responsibilities

• Execute reports daily/weekly/monthly; new booked and shipped orders, KPIs and Time & Material service requests.
• Execute on customer requests, via phone, fax, email, or other electronic means.
• Maintain the consistency and integrity of the Install Base, including warranty records.
• Facilitate the instrument replacement and coordinate the successful return of serialized components and drive revenue recognition through the Instrument acceptance documentation and more.

Key Requirements

• High school diploma or equivalent
• At least 2 years of experience in Service Administration, Customer Service, heavy volume Call Center, Sales Administration or equivalent proficiency
• It would be a plus if you also possess previous experience in: Analytical skills to solve practical problems and deal with a variety of situations where limited standardization exists Experience in MS Office suite, Salesforce.com, Oracle 12, TEAMS, Miro College degree

Benefits & Compensation

• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
• Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.
• The annual salary range for this role is $50,000 CAD – $61,000 CAD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
• This job is also eligible for bonus/incentive pay.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

EEO & Inclusion Statements

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to access our website, and as applicable participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Please contact us at 1-202-419-7762 or [e-mail] to request accommodation.

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow.

The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

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