Field Service Appliance Technician - GTA

LG; Toronto; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Service Appliance Technician to join their dynamic team in the Greater Toronto Area. This full-time role involves diagnosing and repairing major appliances while delivering exceptional customer service. Technicians will represent the company with professionalism and are responsible for maintaining spare parts inventory and performing administrative tasks. The company offers competitive compensation, including an annual salary with bonus potential, comprehensive health and dental coverage, and opportunities for career advancement. Join a forward-thinking company that values innovation and customer satisfaction!

Benefits

Annual salary plus monthly bonus potential

100% paid health & dental coverage

Company contributions to pension plan

Company provided vehicle

Education and career advancement

Qualifications

• Minimum 2 years’ experience repairing major appliances.
• Ability to troubleshoot and diagnose product/system issues.

Responsibilities

• Perform maintenance and repair of appliances at customer residences.
• Document findings and make decisions to repair or replace parts.

Skills

Repairing major appliances

Troubleshooting and diagnostics

Use of diagnostic test equipment

Customer service

Data entry and documentation

Education

High school diploma or equivalent

Tools

Diagnostic tools

Safety equipment (PPE)

Job description

Field Service Appliance Technician - GTA

Job Description

Posted Monday, March 3, 2025 at 5:00 AM

At LG, innovation is the foundation of everything we do. We make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we make “Life Good” – from home appliances, consumer electronics and vehicle components to business innovations in digital signage, air conditioning and solar.

We are currently seeking a Field Service Appliance Technician to join our dynamic team on a full-time permanent basis.

All candidates must be able to work within the Greater Toronto Area

The Technician is responsible for delivering an exceptional customer experience while servicing our products in the home. You will diagnose and repair all major appliances, manage spare parts inventory, and perform a number of other administrative tasks on a daily basis. Our technicians are the face of LG and will be expected to represent the company with the professionalism our customers have come to expect.

POSITION PERKS:

• Annual salary plus monthly bonus potential of up to $4,000 per month based on performance
• Health & dental coverage is 100% paid by the Company
• Company contributions to pension plan
• Company provided vehicle
• Education and career advancement

PRINCIPAL RESPONSIBILITIES:

• Travel offsite to customers' residences to perform maintenance and repair of LG's appliances to ensure top product performance.
• Conduct technical diagnosis and perform repairs on a variety of electronics and home appliances.
• Assess the extent of the problem, document findings, and make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen future service calls by obtaining necessary information to help diagnose problem prior to arriving at customer’s home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, On Time %).
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Minimum 2 years’ experience repairing major appliances (laundry, cooking, or cleaning products).
• Experience in the use of tools and diagnostic test equipment.
• Ability to properly troubleshoot, diagnose, repair and document product/system issues.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.
• Must have a full, valid driver's license and a clean driving record.
• Must be able to speak, read and write English fluently.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Conditions of Employment:

It is the candidate’s sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment.

Equal Opportunity Employer:

LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

LG Electronics Canada, Inc. thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.