Field Service Technician (London/Kitchener)

BFG Enterprise; London; On-site; CAD 52,000 - 72,000; Full time

Job summary

BFG Enterprise Services is seeking an on-site field service technician to provide connectivity and hardware support at customer sites across Canada, including POS systems. You will perform troubleshooting, repair, installation, and documentation to ensure quality service.

The role requires 3–5 years IT field experience, a CompTIA A+ certification, and willingness to travel with a valid driver’s license. Rotational shifts and 24/7 on-call readiness apply.

Qualifications

• CompTIA A+ Certification is required and may be complemented by other IT certs.
• Minimum 3–5 years of IT field service experience.
• Experience with POS systems in a retail environment is required.
• Valid G-class driver’s license with a clean abstract for company vehicle use.
• Ability to travel on short notice and work rotating day/night shifts (including weekends).
• Proficient networking knowledge and ability to troubleshoot cabling and network devices.

Responsibilities

• Perform connectivity and hardware troubleshooting and repair at customer sites.
• Identify and repair hardware issues in a POS environment; replace scanners, scales, pin pads, printers and workstations.
• Ensure on-site services meet quality standards and document work performed.
• Maintain a safe and organized work area by following safety policies.
• Travel to BFG customer sites as needed to provide support.
• Be available for rotational shifts and 24/7 stand-by as required.
• Prepare field reports and liaise with Help Desk on escalated issues.
• Diagnose customer issues using technical expertise in a timely manner.
• Install, test and troubleshoot network infrastructure equipment and cabling.
• Troubleshoot cabling and network issues in the field.
• Operate hand and power tools as needed.
• Demonstrate professional communication with all BFG stakeholders.
• Work independently and collaboratively to meet project/site objectives.

Skills

Communication skills

Problem solving

Physical stamina

Teamwork

Education

CompTIA A+ Certification

Tools

POS systems

Remote management software

Networking hardware

Job description

Role: Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional manner.

Responsibilities and Duties

• Perform connectivity and hardware troubleshooting and repair; Perform outlook set up and administration

• Identify and repair hardware issues in a POS environment; Replace scanners, scales, pin pad, printers and workstations

• Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed

• Maintain a safe and organized work area by observing all safety policies and procedures, applying required safety training required for the position

• Perform travel on a moment's notice in order to provide support by troubleshooting at BFG customer's sites in assigned area, as required

• Be available for rotational shifts (days, afternoons, evenings and weekends) including rotational stand-by 24/7

• Prepare field reports, as required

• Liaise with Help Desk on escalated issues

• Investigate and diagnose customers’ issues by using technical expertise in a timely and professional manner

• Install, fish, dress, cross connect and terminate Unshielded Twisted Pair (UTP), co-axial and fibre optic cable

• Identify cable pathways

• Test, review and troubleshoot installed systems

• Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing)

• Troubleshoot cabling, hardware and network related issues in the field

• Operate hand and power tools (i.e. drill)

• Apply proficient computer skills and solid knowledge of computer networking

• Exhibit positive and professional attitude and behaviour at all times; Interact and communicate respectfully with all BFG parties to resolve field issues

• Work independently and collaboratively with other team members to achieve common project/site objectives

Occupational Requirements

Technical Requirements

• CompTIA A+ Certification

• Minimum university degree with major in information technology or a related program

• Minimum 3 - 5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience

• Experience working in a retail environment with POS systems is required

• Experience working with remote management software is an asset

• Experience in troubleshooting cabling, hardware and network related issues in the field

• Familiarity with network equipment (routers, switches, desktops, printers, servers etc.)

• Must have and provide company with valid G driver's licence and clean abstract for use of company vehicle for travelling to customer sites to provide service

• Ability to operate hand and power tools (i.e. drill)

• Proficient computer skills and solid knowledge of computer networking

Personal Requirements

• Excellent prioritizing and communication skills

• Ability to travel to customers' sites on short notice over extended periods of time

• Ability and availability to work revolving day/night 24/7 shifts, rotational stand-by and on-calls to respond to operational requirements

• Must be able to lift up to 75 lbs.