Field Engineer

EIL Global; Prince George; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company is seeking an onsite support engineer for hardware replacement and technical support tasks. The role involves traveling to multiple locations to perform break-fix tasks and ensuring efficient service delivery. Candidates should have strong technical skills, a willingness to travel, and proficiency in hardware repairs.

Qualifications

• Experience in desktop support and hardware repairs.
• Ability to travel to multiple site locations and manage tickets efficiently.
• Valid driver's license and access to a car are required.

Responsibilities

• Collect replacement parts from the warehouse and complete repairs.
• Identify and resolve hardware issues, including replacing components.
• Document repairs and update ticket status in ServiceNow.

Skills

Technical Support

Troubleshooting

Computer Hardware

Computer Repair

Break Fix

Job description

Skills:
Break Fix, desktop, Technical Support, Troubleshooting, laptop, Computer Hardware, Computer Repair, laptop,

Greetings from EIL Global,

We have an immediate requirement for an onsite support engineer for hardware replacement, break-fix tasks, and PC repairs in SA,VIC,NSW. The engineer should be willing to travel to multiple site locations across daily.

Mode: Full time or Dispatch (Casual Basis - Should be available for minimum 2 days in a week during business hours in weekdays)

Should have a car which is mandate

Data Warehouse locations are as below:

• South Australia Warehouse Location: Richmond Road Marleston
• VIC Warehouse Location: Lexton Road Boxhill
• NSW Warehouse Location: Parramatta Rd, Homebush
  
  

Scope Of Work

• Pickup & Delivery: Collect replacement parts from the Datawarehouse transport them to customer locations, and complete repairs efficiently.
• Hardware Repairs & Break-Fix: Identify and resolve hardware issues, including replacing faulty components such as RAM, hard drives, motherboards, and power supplies.
• Software Installation & Configuration: Install/reinstall operating systems, drivers, and required software while ensuring updates are applied.
• Data Security & Testing: Secure critical data before repairs, conduct post-repair testing, and validate system functionality.
• Documentation & Ticket Updates: Capture before-and-after photos, complete the Service Verification Report (SVR), and update ticket status in ServiceNow (SNOW).
• Device Handover & Returns: Ensure repaired devices are properly returned to customers with verification. Drop off faulty components at the Homebush warehouse.
• Workload & Travel: The engineer should handle up to six tickets per day and be comfortable traveling to multiple locations
  
  

If interested please share your updated resume to [e-mail] with suject line "Dispatch/FTE Engineer - Location - Breakfix" for further process.