Field Service Engineer - AV, USA

Evertz Microsystems Limited; Burlington; Remote; CAD 45,000 - 75,000; Full time

Job summary

Join a dynamic and innovative high-technology company that leads in broadcast and film production equipment. As a key member of the AV Service team, you will be the face of the company to our clients, providing exceptional customer service while leveraging your technical skills. This role offers a unique blend of travel, on-site installations, and remote work opportunities, allowing you to engage with cutting-edge products and exciting customers. If you are a recent graduate with a passion for technology and a desire to help customers succeed, this is the perfect opportunity to kick-start your career in a supportive and casual work environment.

Benefits

Employer funded benefits program

Competitive total compensation package

Work-Life Balance

Career Progression

Casual Work Environment

Qualifications

• Recent graduates in Electrical, Electronic, or Computer disciplines are encouraged to apply.
• Hands-on experience with IP Networking and Linux OS is preferred.

Responsibilities

• Travel within the US for customer deployments and service.
• Install products and deliver training at customer sites.
• Troubleshoot and diagnose issues for customers.

Skills

IP Networking

Linux OS

Problem-solving

Customer service

Communication skills

Education

College or University education in Electrical, Electronic, or Computer disciplines

Tools

Server hardware

Job description

Evertz, a growing high-technology company with over 1,700 employees today, is a worldwide leader in the design and manufacture of broadcast, film production and post production equipment for the film, television broadcast and Professional Audio & Video industry.

We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and while on-site at our customers’ production studios and distribution facilities.

Position requires travel within the US. US home location is flexible with opportunity to work from home when not on field assignments.

Responsibilities:

1. Travel within the US for customer deployments and general service.
2. Install product(s) or systems at customer sites and deliver product training to customers.
3. Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance.
4. Assess customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause.
5. Systematic & detail-oriented troubleshooting, data collection and reporting of issues.
6. Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback.

Qualifications:

1. College or University education in Electrical, Electronic, or Computer disciplines.
2. Passion for technology and learning new software and hardware products.
3. Hands-on experience with IP Networking, server hardware and Linux OS.
4. Unparalleled desire to help customers and deliver service excellence.
5. Problem-solving ability while reacting to changing situations, & championing issues to resolution.
6. Ability to multi-task in a fast-paced environment.
7. Strong verbal and written communication skills.
8. Must be eligible for travel within US and Canada.
9. US Citizenship is essential.

Location: Remote work possibility for any US State.

What We Offer:

1. Employer funded benefits program.
2. Competitive total compensation package.
3. Work-Life Balance.
4. Career Progression.
5. Casual Work Environment.

Evertz USA Inc. (Evertz) is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate, support, and value diversity!